Subject: Ticket Assigned - Conversation with .
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 16:40:30 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hi           08:16 PM, 22nd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:16 PM, 22nd Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:16 PM, 22nd Jan                     .                    I want to ask           08:16 PM, 22nd Jan                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           08:16 PM, 22nd Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:16 PM, 22nd Jan                     .                    1           08:16 PM, 22nd Jan                   MAX UAE whatsapp bot                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:16 PM, 22nd Jan                     .                    1           08:17 PM, 22nd Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           08:17 PM, 22nd Jan                     .                    9411610301           08:17 PM, 22nd Jan                   MAX UAE whatsapp bot                    ? Congrats, your order is     Placed    Your estimated delivery date is 23/01/2023    You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            08:17 PM, 22nd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:17 PM, 22nd Jan                     .                    2           08:18 PM, 22nd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:18 PM, 22nd Jan                     .                    1           08:18 PM, 22nd Jan                   MAX UAE whatsapp bot                   Please enter your email address           08:18 PM, 22nd Jan                     .                    [email-masked]           08:19 PM, 22nd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:19 PM, 22nd Jan                     .                    1           08:21 PM, 22nd Jan                   Mohammad                   Dear customer, Good Evening, Thank you for contacting MAX. My name is Khalid, I will be happy to assist you.           08:21 PM, 22nd Jan                     .                    Yes hi           08:21 PM, 22nd Jan                     .                    I want to ask           08:21 PM, 22nd Jan                     .                    That hv order online rightnow           08:22 PM, 22nd Jan                     .                    With order no#9411610301           08:22 PM, 22nd Jan                   Mohammad                   Thank you for sharing the details.           08:22 PM, 22nd Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           08:22 PM, 22nd Jan                     .                    I hv order three same tshirt but i couldnot get disscount           08:23 PM, 22nd Jan                     .                    There is a promotion that if u buy two t shirt of aed70           08:24 PM, 22nd Jan                     .                    But i couldn't get this promotion           08:25 PM, 22nd Jan                     .                    Can u plz assisst me           08:25 PM, 22nd Jan                   Mohammad                   We apologize that you did not get discount as mentioned on the website.           08:26 PM, 22nd Jan                     .                    So how it can be possible           08:27 PM, 22nd Jan                   Mohammad                   We would like to inform you that we will escalate this to our tech team and will update you once we will get any update over the email           08:27 PM, 22nd Jan                   Mohammad                   Is there anything else I can assist you with?           08:28 PM, 22nd Jan                     .                    Than you its take how much time because i think it will believer by tommorow           08:29 PM, 22nd Jan                     .                    Deliever           08:29 PM, 22nd Jan                   Mohammad                   First we will check and verify the promotions with the tech team and will try to fix it. If in case we will face any issue we will offer you the voucher for the difference amount.           08:35 PM, 22nd Jan                   Mohammad                   We request you to kindly allow us some time to investigate further.           08:36 PM, 22nd Jan                   Mohammad                   Is there anything else I can assist you with?           08:37 PM, 22nd Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           08:39 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5616226