Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 16:19:10 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, I have an order in this phone number 97491718 can I have information about it ? When I’ll get it ?           07:42 PM, 22nd Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Homecentre. My name is Khalid, I will be happy to assist you.           07:44 PM, 22nd Jan                     User                    I have got a massage from 11am that my order is out for delivery and I am still waiting,           07:45 PM, 22nd Jan                   Mohammad                   We are sorry to hear that you are still waiting for your order to be delivered.           07:46 PM, 22nd Jan                   Mohammad                   Could you please confirm us your order number or the email id so that we can check the same for you           07:46 PM, 22nd Jan                     User                    8411469772           07:48 PM, 22nd Jan                   Mohammad                   Thank you for sharing the order number           07:48 PM, 22nd Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           07:48 PM, 22nd Jan                     User                    take you time ,thank you           07:49 PM, 22nd Jan                     User                    your*           07:50 PM, 22nd Jan                   Mohammad                   Sorry for the late response.           07:52 PM, 22nd Jan                   Mohammad                   We have checked and found that your order has been delivered to you on 1/22/23 12:18 AM on the address block5 street1 house15 doorA floor2 apartment6, Jabriya  Hawally, Kuwait.           07:53 PM, 22nd Jan                   Mohammad                   We request you to kindly check with your security or family members.           07:54 PM, 22nd Jan                   Mohammad                   Is there anything else I can assist you with?           07:55 PM, 22nd Jan                     User                    I just have get my order           07:59 PM, 22nd Jan                     User                    thank you so much           07:59 PM, 22nd Jan                     User                    but I have some thing miss           07:59 PM, 22nd Jan                     User                    I ordered this           08:01 PM, 22nd Jan                     User                    But I get it like this           08:02 PM, 22nd Jan                     User                    the bowl lid is missing           08:02 PM, 22nd Jan                   Mohammad                   We are sorry to see that you have received the missing item under your order.           08:04 PM, 22nd Jan                   Mohammad                   Kindly allow us some time to do the needful.           08:06 PM, 22nd Jan                   Mohammad                   Thank you for allowing me time           08:11 PM, 22nd Jan                   Mohammad                   I would like to inform you that we have refunded the amount of KWD 0.9 to you for the missing item.           08:12 PM, 22nd Jan                   Mohammad                   Please note that the amount will take 7-14 days to reflect in your bank account depending on the bank.           08:14 PM, 22nd Jan                   Mohammad                   Also note that you do not have to return the item as we have refunded you as good will.           08:15 PM, 22nd Jan                   Mohammad                   Is there anything else I can assist you with?           08:15 PM, 22nd Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Homecentre.  Have a wonderful day.           08:18 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5616144