Subject: Ticket Assigned - Conversation with Sharon
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 13:52:05 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sharon Sharon                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi sharon, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97466707760            05:43 PM, 22nd Jan                   Mohammad                   Hi Sharon, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           05:44 PM, 22nd Jan                   Mohammad                   We can see that you are contacting us regarding the return process.           05:44 PM, 22nd Jan                     Sharon                    Hello Khalid.           05:44 PM, 22nd Jan                     Sharon                    I wanted to return my recent purchase. When I requested for return it went to the option directly where a driver will come and collect it.           05:45 PM, 22nd Jan                     Sharon                    I wanted to return it in a store as I will be shopping today.           05:45 PM, 22nd Jan                     Sharon                    I wasn’t given an option to select.           05:45 PM, 22nd Jan                     Sharon                    What can I do for that,           05:45 PM, 22nd Jan                   Mohammad                   Do you want us to cancel the return request?           05:45 PM, 22nd Jan                     Sharon                    I want to return it in store.           05:46 PM, 22nd Jan                     Sharon                    I don’t want it to be collected.           05:46 PM, 22nd Jan                   Mohammad                   We have checked and found a return request under the order id 4711022527           05:46 PM, 22nd Jan                     Sharon                    Yes! How can I make it to store return?           05:46 PM, 22nd Jan                   Mohammad                   If you don't want to return it through the online request, we have to cancel the return request so that you can return your items at store           05:47 PM, 22nd Jan                     Sharon                    Ohokay! Can you please cancel my request?           05:47 PM, 22nd Jan                   Mohammad                   Sure, I can cancel the return request, kindly allow me a moment so that I can cancel the return request on behalf of you.           05:48 PM, 22nd Jan                     Sharon                    Sure.           05:48 PM, 22nd Jan                   Mohammad                   Thank you for allowing me time. Please note that I have cancelled the return request on behalf of you           05:49 PM, 22nd Jan                     Sharon                    Okay. Thank you!           05:50 PM, 22nd Jan                   Mohammad                   Is there anything else I can assist you with?           05:50 PM, 22nd Jan                     Sharon                    So I just have to go to a store and return the item?           05:50 PM, 22nd Jan                   Mohammad                   Yes you can now visit the store and return your item there.           05:50 PM, 22nd Jan                     Sharon                    Okay thank you! That’s all.           05:50 PM, 22nd Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           05:51 PM, 22nd Jan                     Sharon                    Thank you u too.           05:51 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5615596