Subject: Ticket Assigned - Conversation with Mohammad Faisal
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 12:33:07 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammad Faisal Mohammad Faisal                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  mohammad faisal Bot:  Hi mohammad faisal, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0563101520            04:03 PM, 22nd Jan                   Mohammad                   Hi Mohammad, Good Afternoon, Thank you for contacting Splash. My name is Khalid, I will be happy to assist you.           04:06 PM, 22nd Jan                   Mohammad                   We can see that you are contacting us regarding the return process           04:09 PM, 22nd Jan                   Mohammad                   Thank you for your patience. we           04:14 PM, 22nd Jan                   Mohammad                   We are still checking the details for you.           04:15 PM, 22nd Jan                   Mohammad                   Please note that as we can check there is a return request created in your last order 9410103365.           04:19 PM, 22nd Jan                   Mohammad                   We request you to please confirm your contact number 0563101520, as per the tracking the return pick up as been attempted 3 different days without success.           04:21 PM, 22nd Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           04:25 PM, 22nd Jan                   Mohammad                   Hi Mohammad, I have not received a response from you still, please confirm if we are still connected?           04:28 PM, 22nd Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:32 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5615239