Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 12:28:45 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/C8foFUnbsEn1iBjTzBazEQ~~/AALN9wA~/RgRlrl94PVcDc3BjQgpjyPgrzWMHcweeUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear team, <br>
<br>
The shipment is marked RTO upon your request in the email subject: "Pending Orders - Landmark".
<div>Best regards, <br>
<span class="labelnormal"><span class="labelname_sf">Ali Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>22/1/2023 3:42 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#5613927] - Re: Your refund is on its way<br>
 
</div>
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Order marked RTO in first attempt, cx did not contacted<br>
Order Date : Jan 18, 2023<br>
Order ID: 9411028242<br>
Tracking ID: SD009711262<br>
<br>
Assistance Required: Notice for future delivery.<br>
<br>
Issue Description: Cx is complaining that nobody contact him and the order is marked RTO in first attempt as per the tracking details.</div>

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<br>
We request you to make sure to contact the cx for delivery and kindly ​not mark the order as RTO after first attempt.<br>
<br>
Regards,<br>
Mohammad Khalid</div>
</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/VBXiH0tYJBNeSjz9AkNe3A~~/AALN9wA~/RgRlrl94PlcDc3BjQgpjyPgrzWMHcweeUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5613927