Subject: Ticket Assigned - Conversation with Elyazia
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 12:27:46 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Elyazia Elyazia                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  elyazia Bot:  Hi elyazia, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411412460 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012223000266     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0556441515            04:05 PM, 22nd Jan                   Mohammad                   Hi Elyazia, Good Afternoon, Thank you for contacting Babyshop. My name is Khalid, I will be happy to assist you.           04:06 PM, 22nd Jan                     Elyazia                    I have ordered baby pillow and not yet received           04:06 PM, 22nd Jan                     Elyazia                    Other itema was delivered           04:06 PM, 22nd Jan                     Elyazia                    Hello           04:07 PM, 22nd Jan                   Mohammad                   Could you please confirm us that your are contacting us regarding the order id 9411412460           04:07 PM, 22nd Jan                     Elyazia                    Yes           04:08 PM, 22nd Jan                   Mohammad                   Please allow me a moment to check the details for you           04:10 PM, 22nd Jan                     Elyazia                    Ok           04:10 PM, 22nd Jan                   Mohammad                   We checked and found that during quality check we found out that this item Juniors Embroidered Sleeveless Bodysuit - Set of 5 was not in a good condition to be sold hence we took it out from the order           04:12 PM, 22nd Jan                   Mohammad                   We refunded you the amount of AED 40.80 for the same dated on Jan 22.           04:13 PM, 22nd Jan                   Mohammad                   Is there anything else I can assist you with?           04:17 PM, 22nd Jan                     Elyazia                    ?           04:20 PM, 22nd Jan                   Mohammad                   Kindly note that it will take 7-14 days to reflect the amount in your account depending on the bank.           04:20 PM, 22nd Jan                     Elyazia                    What about the pillow           04:21 PM, 22nd Jan                   Mohammad                   Could you please confirm us that you are talking about the Babyworks Baby's 1st Pillow           04:22 PM, 22nd Jan                     Elyazia                    Yes           04:22 PM, 22nd Jan                   Mohammad                   Please be informed that we will escalate this to the warehouse team regarding the pillow which has not shipped yet and will update you over the email.           04:25 PM, 22nd Jan                     Elyazia                    Ok           04:25 PM, 22nd Jan                     Elyazia                    Thank you           04:26 PM, 22nd Jan                   Mohammad                   Is there anything else I can assist you with?           04:26 PM, 22nd Jan                     Elyazia                    No thanks           04:26 PM, 22nd Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           04:26 PM, 22nd Jan                     Elyazia                    Same to you           04:27 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5615205