Subject: Ticket Assigned - Conversation with Mohammed Riyaz
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 11:39:18 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammed Riyaz Mohammed Riyaz                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  mohammed riyaz Bot:  Hi mohammed riyaz, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  559338104            03:24 PM, 22nd Jan                   Mohammad                   Hi Mohammed, Good Afternoon, Thank you for contacting MAX. My name is Khalid, I will be happy to assist you.           03:27 PM, 22nd Jan                   Mohammad                   We can see that you are contacting us regarding the return process           03:28 PM, 22nd Jan                   Mohammad                   We checked and found that you placed two orders with us on Jan 21, but one of them with the order id 9411477598 is cancelled by you.           03:31 PM, 22nd Jan                   Mohammad                   The other order with the order id 9411479245 is out for delivery today.           03:32 PM, 22nd Jan                   Mohammad                   Regarding the return process you can book an appointment to receive the returned product online by logging in to your account, going to the order history, then clicking on “order number” from this page https://www.maxfashion.com/ae/en/ and choosing the products that you want to return.           03:34 PM, 22nd Jan                   Mohammad                   You can also visit the nearest Max branch and return the product to the branch.           03:35 PM, 22nd Jan                   Mohammad                   Is there anything else I can assist you with?           03:35 PM, 22nd Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:38 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5614977