Subject: Ticket Assigned - Conversation with A
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 10:47:40 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with A A                    Hlo           02:23 PM, 22nd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            02:23 PM, 22nd Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:23 PM, 22nd Jan                     A                    1           02:24 PM, 22nd Jan                   MAX UAE whatsapp bot                    Hello A , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:24 PM, 22nd Jan                     A                    1           02:24 PM, 22nd Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           02:24 PM, 22nd Jan                     A                    9411309314           02:24 PM, 22nd Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=1000019052163    You can also easily track your order from My Account > Order History.             02:24 PM, 22nd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:24 PM, 22nd Jan                     A                    I can't track my order           02:25 PM, 22nd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:25 PM, 22nd Jan                     A                    2           02:25 PM, 22nd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:25 PM, 22nd Jan                     A                    1           02:26 PM, 22nd Jan                   MAX UAE whatsapp bot                   Please enter your email address           02:26 PM, 22nd Jan                     A                    [email-masked]           02:26 PM, 22nd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:26 PM, 22nd Jan                     A                    Ok           02:26 PM, 22nd Jan                     A                    Any updates           02:27 PM, 22nd Jan                     A                    When did my order arrive?           02:28 PM, 22nd Jan                   Mohammad                   Dear Customer, Good Afternoon, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           02:29 PM, 22nd Jan                     A                    When did my order arrive           02:29 PM, 22nd Jan                     A                    It's emergency           02:29 PM, 22nd Jan                     A                    9411309314           02:30 PM, 22nd Jan                     A                    This is my order number           02:30 PM, 22nd Jan                     A                    0501022173 this is my contact number           02:30 PM, 22nd Jan                   Mohammad                   Thank you for sharing the order number kindly allow me a moment to check the details for you.           02:30 PM, 22nd Jan                     A                    Ok           02:31 PM, 22nd Jan                   Mohammad                   We checked and found that the expected delivery date of your order is today but it still not delivered to you.           02:33 PM, 22nd Jan                   Mohammad                   Please rest assured we will escalated this issue to the courier team to expedite the delivery.           02:34 PM, 22nd Jan                     A                    Yes           02:34 PM, 22nd Jan                     A                    I want today           02:34 PM, 22nd Jan                     A                    Is it possible           02:34 PM, 22nd Jan                   Mohammad                   For your reference you can track your order with this link https://www.aftership.com/track           02:34 PM, 22nd Jan                   Mohammad                   Tracking id for your order is 1000019052163           02:35 PM, 22nd Jan                     A                    I can't track this           02:35 PM, 22nd Jan                     A                    Am already check           02:35 PM, 22nd Jan                   Mohammad                   We will try to deliver your order as earliest as possible.           02:35 PM, 22nd Jan                   Mohammad                   We will now forward your concern to the courier team.           02:36 PM, 22nd Jan                     A                    Ok           02:36 PM, 22nd Jan                     A                    Am waiting for your reply asap           02:36 PM, 22nd Jan                   Mohammad                   We will update you over the email once we will get any update.           02:38 PM, 22nd Jan                   Mohammad                   Is there anything else I can assist you with?           02:38 PM, 22nd Jan                     A                    Could you please send me the courrier contact number           02:39 PM, 22nd Jan                   Mohammad                   We are sorry to inform you that we cannot share the courier contact number with you as we do not have the same with us.           02:41 PM, 22nd Jan                   Mohammad                   We request you to kindly allow us some time to do the needful for you.           02:42 PM, 22nd Jan                   Mohammad                   Is there anything else I can assist you with?           02:45 PM, 22nd Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:47 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5614792