Subject: Ticket Assigned - Conversation with Z_amoudi?
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 10:44:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Z_amoudi? Z_amoudi?                    Hi           02:25 PM, 22nd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            02:25 PM, 22nd Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:25 PM, 22nd Jan                     Z_amoudi?                    1           02:25 PM, 22nd Jan                   MAX UAE whatsapp bot                    Hello Z_amoudi? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:25 PM, 22nd Jan                     Z_amoudi?                    1           02:25 PM, 22nd Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           02:25 PM, 22nd Jan                     Z_amoudi?                    9411507104           02:25 PM, 22nd Jan                   MAX UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it.   You can also easily track your order from My Account > Order History.            02:25 PM, 22nd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:25 PM, 22nd Jan                     Z_amoudi?                    2           02:26 PM, 22nd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:26 PM, 22nd Jan                     Z_amoudi?                    1           02:26 PM, 22nd Jan                   MAX UAE whatsapp bot                   Please enter your email address           02:26 PM, 22nd Jan                     Z_amoudi?                    [email-masked]           02:26 PM, 22nd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:26 PM, 22nd Jan                     Z_amoudi?                    As you can see it is showing that my order got delivered but it hasn't yet           02:28 PM, 22nd Jan                     Z_amoudi?                    It was a cash on delivery product no one came to my home till now how can it be delivered           02:28 PM, 22nd Jan                     Z_amoudi?                    I can't understand           02:28 PM, 22nd Jan                   Mohammad                   Hi Zamoudi, Good Afternoon, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           02:29 PM, 22nd Jan                     Z_amoudi?                    And the delivery guy didn't even called me yet for the delivery           02:29 PM, 22nd Jan                     Z_amoudi?                    Please talk to the delivery guy or give me his contact details           02:29 PM, 22nd Jan                   Mohammad                   We are sorry to hear that your order still not delivered to you.           02:29 PM, 22nd Jan                     Z_amoudi?                    Then how can it showed that it's delivered           02:30 PM, 22nd Jan                   Mohammad                   We request you to kindly allow us a moment to check the details for you,           02:30 PM, 22nd Jan                     Z_amoudi?                    Ok sure please           02:30 PM, 22nd Jan                   Mohammad                   We are truly sorry for the late response.           02:36 PM, 22nd Jan                     Z_amoudi?                    It's ok           02:36 PM, 22nd Jan                     Z_amoudi?                    Any update?           02:37 PM, 22nd Jan                   Mohammad                   We have checked and found that your order is showing delivered today.           02:37 PM, 22nd Jan                     Z_amoudi?                    Yeah but the guy didn't even called me           02:38 PM, 22nd Jan                     Z_amoudi?                    he didn't came to my flat yet           02:38 PM, 22nd Jan                   Mohammad                   Did you check with your security guard or the family member.           02:38 PM, 22nd Jan                     Z_amoudi?                    It was a cod order how can he give it to security guard           02:38 PM, 22nd Jan                     Z_amoudi?                    And my husband is out may be i will check with him if he got it down           02:39 PM, 22nd Jan                     Z_amoudi?                    But please make sure that the delivery guys should give the delivery at the door step           02:39 PM, 22nd Jan                     Z_amoudi?                    They should not give it down the building or any where else           02:40 PM, 22nd Jan                   Mohammad                   We have noted down your feedback and will inform the same to the courier team to deliver the order accordingly.           02:40 PM, 22nd Jan                   Mohammad                   Is there anything else I can assist you with?           02:42 PM, 22nd Jan                     Z_amoudi?                    No thank you           02:42 PM, 22nd Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:42 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5614776