Subject: Ticket Assigned - Conversation with Roy
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 14:05:42 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roy Roy                    Wc           05:28 PM, 21st Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:28 PM, 21st Jan                   MAX KW Whatsapp BOT                    Hello Roy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:28 PM, 21st Jan                     Roy                    2           05:29 PM, 21st Jan                   MAX KW Whatsapp BOT                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1803316 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:29 PM, 21st Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:29 PM, 21st Jan                     Roy                    3           05:29 PM, 21st Jan                   MAX KW Whatsapp BOT                    Hi Roy , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:29 PM, 21st Jan                     Roy                    2           05:29 PM, 21st Jan                   MAX KW Whatsapp BOT                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1803316 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:29 PM, 21st Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:29 PM, 21st Jan                     Roy                    2           05:29 PM, 21st Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:29 PM, 21st Jan                     Roy                    1           05:29 PM, 21st Jan                   MAX KW Whatsapp BOT                   Please enter your email address           05:29 PM, 21st Jan                     Roy                    [email-masked]           05:30 PM, 21st Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           05:30 PM, 21st Jan                   Mohammad                   Hi Roy, Good Evening, Thank you for contacting MAX. My name is Khalid, I will be happy to assist you.           05:37 PM, 21st Jan                   Mohammad                   We can see that you are contacting us regarding the return process           05:38 PM, 21st Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           05:41 PM, 21st Jan                   Mohammad                   Hi Roy, I have not received a response from you still, please confirm if we are still connected?           05:45 PM, 21st Jan                     Roy                    Oo           05:46 PM, 21st Jan                     Roy                    Ok           05:46 PM, 21st Jan                   Mohammad                   As we can check your order last order in which you have return request is 8411260118           05:52 PM, 21st Jan                   Mohammad                   According to the tracking details the request placed on today.           05:57 PM, 21st Jan                   Mohammad                   Here's how long it will take:  1. 3 - 5 business days to receive your returned items. 2. 2 business days to perform a quality check and issue a refund. 3. Your bank or card issuer may take an additional 7 - 14 business days to process the transaction.           05:57 PM, 21st Jan                   Mohammad                   You can track your return through the link https://rb.gy/oxzjir with the tracking id : RP0121230004652           05:59 PM, 21st Jan                   Mohammad                   Is there anything else I can assist you with?           06:02 PM, 21st Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:05 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5612380