Subject: Ticket Assigned - Conversation with Ansar Mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 14:02:47 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ansar Mohammed Ansar Mohammed                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ansar mohammed, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8411356447 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0121230002456     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96555402104            05:38 PM, 21st Jan                   Mohammad                   Hi Ansar, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           05:40 PM, 21st Jan                   Mohammad                   We can see that you are contacting us regarding the order id 8411356447           05:40 PM, 21st Jan                     Ansar Mohammed                    Yes           05:40 PM, 21st Jan                   Mohammad                   Please allow me a moment to check the details for you.           05:41 PM, 21st Jan                     Ansar Mohammed                    Why u r not delivered my order           05:41 PM, 21st Jan                   Mohammad                   Regarding your order we have checked and found that our delivery partner tried to deliver your order by contacting the number +96555402104 today but received no response from your end           05:44 PM, 21st Jan                     Ansar Mohammed                    Hello           05:44 PM, 21st Jan                     Ansar Mohammed                    No buddy call me or contact to me for this order           05:45 PM, 21st Jan                     Ansar Mohammed                    And u say customer not respond           05:45 PM, 21st Jan                     Ansar Mohammed                    I m waiting for this order           05:46 PM, 21st Jan                   Mohammad                   We apologize for this experience.           05:47 PM, 21st Jan                   Mohammad                   We will escalate this issue to the courier team to deliver your order as earliest as possible.           05:48 PM, 21st Jan                     Ansar Mohammed                    Now what is solution for this i have flight today           05:48 PM, 21st Jan                     Ansar Mohammed                    Thats why i order and i m waiting for this now what i do           05:49 PM, 21st Jan                   Mohammad                   We sincerely apologize for the inconvenience caused to you.           05:50 PM, 21st Jan                     Ansar Mohammed                    Can u deliver this order today before 6 o clock           05:50 PM, 21st Jan                     Ansar Mohammed                    Plz reply           05:52 PM, 21st Jan                   Mohammad                   We will be not able to promise you the exact timing however we will escalate it to the courier team to expedite the delivery           05:53 PM, 21st Jan                     Ansar Mohammed                    Consult with your courier team and give me reply           05:54 PM, 21st Jan                   Mohammad                   We will forward this to the courier team and will inform you the same through the email [email-masked] once we will receive any update.           05:56 PM, 21st Jan                     Ansar Mohammed                    Make it fast           05:56 PM, 21st Jan                     Ansar Mohammed                    I have flight today to abroad           05:57 PM, 21st Jan                   Mohammad                   Please rest assured we will now escalate your issue to the courier team and will inform you the update over the email.           05:58 PM, 21st Jan                   Mohammad                   Is there anything else I can assist you with?           05:58 PM, 21st Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:02 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5612371