Subject: Ticket Assigned - Conversation with Hissa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 12:20:09 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hissa Hissa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hissa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4711297778 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097433051551            04:01 PM, 21st Jan                     Hissa                    Where is he           04:03 PM, 21st Jan                   Mohammad                   Hi Hissa, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           04:04 PM, 21st Jan                     Hissa                    I want to ask           04:05 PM, 21st Jan                   Mohammad                   We can see that you are contacting us regarding the order 4711297778           04:05 PM, 21st Jan                     Hissa                    How long order needs to be collected           04:05 PM, 21st Jan                     Hissa                    Because this is first time it takes this long           04:06 PM, 21st Jan                     Hissa                    And I really need urea           04:06 PM, 21st Jan                     Hissa                    Items           04:06 PM, 21st Jan                     Hissa                    Today           04:06 PM, 21st Jan                   Mohammad                   We are truly sorry for the inconvenience caused to you.           04:06 PM, 21st Jan                   Mohammad                   Please allow us a moment to check the details for you.           04:06 PM, 21st Jan                     Hissa                    So can you check please           04:08 PM, 21st Jan                   Mohammad                   We checked and found that you have placed your order on Jan 20, 2023 and your expected date of collection is today. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           04:09 PM, 21st Jan                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           04:10 PM, 21st Jan                   Mohammad                   We request you to kindly get back to us if you do not receive the notification for collection by today.           04:12 PM, 21st Jan                   Mohammad                   Is there anything else I can assist you with?           04:16 PM, 21st Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:19 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5611992