Subject: Ticket Assigned - Conversation with Hello Hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 11:39:54 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hi Hello Hi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hello hi Bot:  Hi hello hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411135614 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011923001499     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0569701001            03:27 PM, 21st Jan                   Mohammad                   Dear Customer, Good Afternoon, Thank you for contacting Splash. My name is Khalid, I will be happy to assist you.           03:30 PM, 21st Jan                   Mohammad                   We can see that you are contacting us regarding the order id : 9411135614           03:30 PM, 21st Jan                   Mohammad                   As per the tracking details it shows up that our team tried to deliver your order on Jan 19, 2023 but received no response from your end.           03:32 PM, 21st Jan                   Mohammad                   We request you to kindly confirm us if this is your correct contact number +971569701001, so that we can assist you accordingly.           03:32 PM, 21st Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:35 PM, 21st Jan                   Mohammad                   Please note that we will now escalate this issue to the courier team with the same contact number and will tell them to contact you on the same. If there is any change in the contact number kindly contact us and we will do the needful.           03:39 PM, 21st Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           03:39 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5611840