Subject: New Reply Received - ASSISTANCE
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 07:23:59 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  ASSISTANCE  Ticket comment <div dir="ltr">Hello,<div><br></div>
<div>Where do I find the invoice for in store drops/returns? My package did not arrive with an invoice.</div>
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<div>On Wed, Jan 18, 2023 at 1:59 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Dominique,</div>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">Regarding your return at store, here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.<br><br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br> <br>Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5600953