Subject: Note Added - [#5502474] Defected Product Order #9403687476
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 06:17:10 +0000

Hi ,    Jaquiline Guzman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5502474    Subject:  Defected Product Order #9403687476   Requester: AQIB SHAH    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Informed yesterday…</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'>Jaquiline de Guzman</span></b></div>
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<span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'><img width="137" height="52" style="width:1.4305in;height:.5416in" id="image002.png_x0040_01D6F3E7.B544FAC0" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTg3NTY1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.F7xG7NvDNDZcmH3-maKnxaIW0-0lMOfcjP_KpZDrFX4" data-id="2044009875655"></span><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
 Level-24 Landmark Tower, Dubai Marina, U.A.E <b>| P.O. Box 25030</b> </span><span lang="EN-US"></span>
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<b>Board:</b></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971 4 517 5500
<b>| </b></span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'>Direct:</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971 4 517
</span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>5402</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
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<b>Mobile:</b></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971-</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>50<span style="color:black">-</span>7133203<span style="color:black">
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</span></b><span lang="EN-US"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=04%7C01%7Cjaquiline.guzman%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706340768%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Imnu4NDpxCmlUP9hildKWjhQjir%2BIeDFjnIGDwFA0GQ%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#0563C1'>www.babyshopstores.com</span></a></span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>,
</span></b><span lang="EN-US"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cjaquiline.guzman%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706350724%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Zv5N7hBvtCs%2FBR6s3dUgJ1OVjF6JfUt2162rMmxgbCU%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#0563C1'>www.landmarkgroup.com</span></a></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 19 January 2023 7:28 PM<br>
<b>To:</b> Jaquiline Guzman &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Deepak Kumar Shah &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5502474] - Defected Product Order #9403687476</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly confirm us if we can inform the cx that he can replace the item by visiting the below store.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Store :Babyshop Sahara centre Sharjah ground floor<br>
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Thanks and Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammad Khalid</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 19 Jan at 6:07 PM
<span class="separator">, Jaquiline Guzman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:EN-US'>Customer will collect this during the weekend.</span></div>
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<span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'>Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'>Jaquiline de Guzman</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> Level-24
 Landmark Tower, Dubai Marina, U.A.E <b>| P.O. Box 25030</b> </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b>Board:</b></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971 4 517 5500
<b>| </b></span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'>Direct:</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971 4 517
</span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>5402</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
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<b>Mobile:</b></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971-</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>50<span style="color:black">-</span>7133203<span style="color:black">
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</span></b><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=04%7C01%7Cjaquiline.guzman%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706340768%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Imnu4NDpxCmlUP9hildKWjhQjir%2BIeDFjnIGDwFA0GQ%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#0563C1'>www.babyshopstores.com</span></a></span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>,
</span></b><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cjaquiline.guzman%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706350724%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Zv5N7hBvtCs%2FBR6s3dUgJ1OVjF6JfUt2162rMmxgbCU%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#0563C1'>www.landmarkgroup.com</span></a></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 19 January 2023 5:13 PM<br>
<b>To:</b> Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jaquiline Guzman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5502474] - Defected Product Order #9403687476</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>AQIB SHAH
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>AL ZAROONI BUILDING
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>6 ,610AL ZAROONI BUILDING NEAR TAWJEEH
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Al Nahda DXB
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<b><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, January 19, 2023 5:09 PM<br>
<b>To:</b> Jaquiline Guzman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5502474] - Defected Product Order #9403687476</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Jaqui,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Can you please have look into below issue and just ask to customer to revisit to store and get exchange done.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Support Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Can you please share the customer details with contact number.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'><img width="137" height="52" style="width:1.4305in;height:.5416in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTgwODAyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kvFbBPjWZ7OXoFY2kToyHVp0ZA5Sc2BwtI-qDOGhw1I"></span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Regards,</span></b><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Deepak Sha</span></b><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Department Manager NF</span></b><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|Level-24 Landmark Tower</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>,
</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>Dubai Marina, U.A.E| P.O. Box 25030</span></b><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#C00000;background:white'>Board:
</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black;background:white'>+97145175454</span><b><span lang="EN-GB" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>|</span></b><b><span lang="EN-GB" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#C00000'>Mobile</span></b><span lang="EN-GB" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>
 +971559677896</span><span lang="EN-GB" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="color:#0563C1">www.landmarkgroup.com</span></a></span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 19 January 2023 4:34 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5502474] - Defected Product Order #9403687476</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><i><span lang="EN-US" style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team,<br>
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Regarding the following issue Cx confirmed us that he visited the store, and according to the cx "I am so disappointed, unprofessional behavior. I spared my important time and went to one of your baby shop stores as advised by you and their behavior was so
 rude and didn't accept exchanging it. They said to contact customer care we are not responsible.I think there are two different companies working within the organization, Pathetic experience, you shouldn't have advised me if you didn't know the process. Replace
 my stroller at earliest before I put a complaint to higher authorities"</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'><br>
Store :Babyshop Sahara centre Sharjah ground floor<br>
Date:10.30 pm on 12/01/2023<br>
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Kindly assist us accordingly.<br>
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With reference to Order ID: 9403687476 UAE<br>
Order Date : Dec 1, 2022<br>
Delivered On : Dec 1, 2022<br>
Item : Juniors Bailey Deluxe Blue Baby Stroller with One-Hand Fold 164424342<br>
Warranty: 2 years against any manufacturing defects<br>
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The customer reported that he got a baby stroller for his baby, and it broke within 15 days. Also, the tires are not working properly.<br>
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Please check and let us know. <br>
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Regards,<br>
Mohammad Khalid</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Tue, 17 Jan at 5:26 PM
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Regarding the following issue Cx confirmed us that he visited the store, but they refuse to exchange the item.<br>
Store :Babyshop Sahara centre Sharjah ground floor<br>
Date:10.30 pm on 12/01/2023</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Kindly assist us accordingly.<br>
 <br>
With reference to Order ID: 9403687476 UAE<br>
Order Date : Dec 1, 2022<br>
Delivered On : Dec 1, 2022<br>
Item : Juniors Bailey Deluxe Blue Baby Stroller with One-Hand Fold 164424342<br>
Warranty: 2 years against any manufacturing defects<br>
 <br>
The customer reported that he got a baby stroller for his baby, and it broke within 15 days. Also, the tires are not working properly.<br>
 <br>
Please check and let us know. </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Mohammad Khalid</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Sun, 15 Jan at 7:17 PM
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi  Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>As pe the customer he visited the store, but they refuse to exchange the item </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Store :Babyshop Sahara centre Sharjah ground floor<br>
Date:10.30 pm on 12/01/2023/</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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