Subject: Note Added - [#5502474] Defected Product Order #9403687476
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 14:07:25 +0000

Hi ,    Jaquiline Guzman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5502474    Subject:  Defected Product Order #9403687476   Requester: AQIB SHAH    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Customer will collect this during the weekend.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'>Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'>Jaquiline de Guzman</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'><img width="137" height="52" style="width:1.4305in;height:.5416in" id="image002.png_x0040_01D6F3E7.B544FAC0" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTgwODAyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kvFbBPjWZ7OXoFY2kToyHVp0ZA5Sc2BwtI-qDOGhw1I" data-id="2044009808020"></span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none">
<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
 Level-24 Landmark Tower, Dubai Marina, U.A.E <b>| P.O. Box 25030</b> </span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none">
<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'>
<b>Board:</b></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971 4 517 5500
<b>| </b></span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'>Direct:</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971 4 517
</span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>5402</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
<b>|</b></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'>
<b>Mobile:</b></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971-</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>50<span style="color:black">-</span>7133203<span style="color:black">
<b>| </b></span></span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'> Web:</span></b><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
</span></b><span lang="EN-US"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=04%7C01%7Cjaquiline.guzman%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706340768%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Imnu4NDpxCmlUP9hildKWjhQjir%2BIeDFjnIGDwFA0GQ%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#0563C1'>www.babyshopstores.com</span></a></span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>,
</span></b><span lang="EN-US"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cjaquiline.guzman%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706350724%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Zv5N7hBvtCs%2FBR6s3dUgJ1OVjF6JfUt2162rMmxgbCU%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#0563C1'>www.landmarkgroup.com</span></a></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
<b>|</b></span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Faraz Lohani &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Thursday, 19 January 2023 5:13 PM<br>
<b>To:</b> Deepak Kumar Shah &lt;[email-masked]&gt;; Jaquiline Guzman &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5502474] - Defected Product Order #9403687476</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Hi team,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">AQIB SHAH </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">+971524455087 </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">AL ZAROONI BUILDING </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">6 ,610AL ZAROONI BUILDING NEAR TAWJEEH </span></div>
<div>
</div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Al Nahda DXB </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Dubai </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, January 19, 2023 5:09 PM<br>
<b>To:</b> Jaquiline Guzman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5502474] - Defected Product Order #9403687476</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Hi Jaqui,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Can you please have look into below issue and just ask to customer to revisit to store and get exchange done.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Dear Support Team,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Can you please share the customer details with contact number.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="text-autospace:none">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'><img width="137" height="52" style="width:1.4305in;height:.5416in" id="x_image002.png_x0040_01D6F3E7.B544FAC0" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTgwODAyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kvFbBPjWZ7OXoFY2kToyHVp0ZA5Sc2BwtI-qDOGhw1I" data-id="2044009808020"></span></b><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Regards,</span></b><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Deepak Sha</span></b><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Department Manager NF</span></b><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|Level-24 Landmark Tower</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>,
</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>Dubai Marina, U.A.E| P.O. Box 25030</span></b><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#C00000;background:white'>Board:
</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black;background:white'>+97145175454</span><b><span lang="EN-GB" style="color:black">|</span></b><b><span lang="EN-GB" style="color:#C00000">Mobile</span></b><span lang="EN-GB" style="color:black">
 +971559677896</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>|</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636934468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=IAYe2p582oyxiGoTlMIiRDwLGPav7XvO%2FXZssiCas1k%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#0563C1">www.babyshopstores.com</span></a> I <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636944426%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=F6q7CUM8qyIh7iD8hXgo003ryO85myVLMq0ig8%2B7i2s%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#0563C1">www.landmarkgroup.com</span></a></span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, 19 January 2023 4:34 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5502474] - Defected Product Order #9403687476</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span lang="EN-US" style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
<br>
Regarding the following issue Cx confirmed us that he visited the store, and according to the cx "I am so disappointed, unprofessional behavior. I spared my important time and went to one of your baby shop stores as advised by you and their behavior was so
 rude and didn't accept exchanging it. They said to contact customer care we are not responsible.I think there are two different companies working within the organization, Pathetic experience, you shouldn't have advised me if you didn't know the process. Replace
 my stroller at earliest before I put a complaint to higher authorities"</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"><br>
Store :Babyshop Sahara centre Sharjah ground floor<br>
Date:10.30 pm on 12/01/2023<br>
<br>
Kindly assist us accordingly.<br>
 <br>
With reference to Order ID: 9403687476 UAE<br>
Order Date : Dec 1, 2022<br>
Delivered On : Dec 1, 2022<br>
Item : Juniors Bailey Deluxe Blue Baby Stroller with One-Hand Fold 164424342<br>
Warranty: 2 years against any manufacturing defects<br>
 <br>
The customer reported that he got a baby stroller for his baby, and it broke within 15 days. Also, the tires are not working properly.<br>
 <br>
Please check and let us know. <br>
<br>
Regards,<br>
Mohammad Khalid</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">On Tue, 17 Jan at 5:26 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Regarding the following issue Cx confirmed us that he visited the store, but they refuse to exchange the item.<br>
Store :Babyshop Sahara centre Sharjah ground floor<br>
Date:10.30 pm on 12/01/2023</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Kindly assist us accordingly.<br>
 <br>
With reference to Order ID: 9403687476 UAE<br>
Order Date : Dec 1, 2022<br>
Delivered On : Dec 1, 2022<br>
Item : Juniors Bailey Deluxe Blue Baby Stroller with One-Hand Fold 164424342<br>
Warranty: 2 years against any manufacturing defects<br>
 <br>
The customer reported that he got a baby stroller for his baby, and it broke within 15 days. Also, the tires are not working properly.<br>
 <br>
Please check and let us know. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Mohammad Khalid</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">On Sun, 15 Jan at 7:17 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi  Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">As pe the customer he visited the store, but they refuse to exchange the item </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Store :Babyshop Sahara centre Sharjah ground floor<br>
Date:10.30 pm on 12/01/2023/</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">On Mon, 9 Jan at 10:47 AM
<span class="separator">, Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi
<a id="OWAAM1D225F63686242249FBF2D3F2D0137F0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">As suggested by Deepak in below mail, please ask customer to visit nearby store to exchange this with new piece.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Ankur
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">From: Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, 9 January 2023 10:20 AM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nashid Abdulnazar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5502474] - Defected Product Order #9403687476 </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi Ankur,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">As per attached image of damage products its look like it’s not manufacture damage but as customer bought this product just recent, so please ask to customer to exchange
 the product in nearby stores.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="text-autospace:none">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'><img width="137" height="52" style="width:1.4305in;height:.5416in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODkzNDMzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qeZrJlTtJyPu7ftfeCdPHI8dATpydnI7VSne1OIMc0Y"></span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="text-autospace:none">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Regards,</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="text-autospace:none">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Deepak Sha</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="text-autospace:none">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Department Manager NF</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|Level-24 Landmark Tower</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>,
</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>Dubai Marina, U.A.E| P.O. Box 25030</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#C00000;background:white'>Board:
</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black;background:white'>+97145175454</span><b><span lang="EN-GB" style="font-size:10.5pt;font-family:-Apple-System;color:black">|</span></b><b><span lang="EN-GB" style="font-size:10.5pt;font-family:-Apple-System;color:#C00000">Mobile</span></b><span lang="EN-GB" style="font-size:10.5pt;font-family:-Apple-System;color:black">
 +971559677896</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-Apple-System">
</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>|</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'>
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636934468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=IAYe2p582oyxiGoTlMIiRDwLGPav7XvO%2FXZssiCas1k%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#0563C1">www.babyshopstores.com</span></a> I <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636944426%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=F6q7CUM8qyIh7iD8hXgo003ryO85myVLMq0ig8%2B7i2s%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#0563C1">www.landmarkgroup.com</span></a></span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div>
<div class="MsoNormal">
<b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">From:</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, 7 January 2023 5:43 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nashid Abdulnazar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5502474] - Defected Product Order #9403687476 </span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><i><span lang="EN-US" style="font-size:13.5pt;font-family:-Apple-System;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi Team, </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Kindly assist to close the case.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5502474:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
<div></div>
<div></div>
</blockquote>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5502474:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
<br>
<div style="font-family:Calibri;font-size:10pt;color:#000000;margin:5pt" align="Left">
Public<br>
</div>
</blockquote></div>