Subject: Ticket Assigned - Conversation with Hanna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 13:06:51 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hanna Hanna                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hanna Bot:  Hi hanna, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4711072526 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097470671986            04:50 PM, 19th Jan                     Hanna                    Dont call           04:51 PM, 19th Jan                     Hanna                    In a meeting           04:51 PM, 19th Jan                   Mohammad                   Hi Hanna, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           04:54 PM, 19th Jan                   Mohammad                   We can see that you are contacting us regarding the order status of this order 4711072526           04:55 PM, 19th Jan                   Mohammad                   We checked and found that you placed the order with us on Jan 18, 2023           04:59 PM, 19th Jan                   Mohammad                   And the expected date of collection is Jan 19, 2023           04:59 PM, 19th Jan                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           04:59 PM, 19th Jan                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           05:00 PM, 19th Jan                   Mohammad                   Is there anything else I can assist you with?           05:02 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:06 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606455