Subject: Ticket Assigned - Conversation with Nirav
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 13:02:52 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nirav Nirav                    Hi           04:44 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:44 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello Nirav , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:44 PM, 19th Jan                     Nirav                    1           04:45 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:45 PM, 19th Jan                     Nirav                    9411013416           04:45 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011823001770    You can also easily track your order from My Account > Order History.             04:45 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:45 PM, 19th Jan                     Nirav                    2           04:46 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:46 PM, 19th Jan                     Nirav                    1           04:46 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:46 PM, 19th Jan                     Nirav                    [email-masked]           04:46 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:46 PM, 19th Jan                   Mohammad                   Hi Nirav, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           04:48 PM, 19th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9411013416           04:48 PM, 19th Jan                     Nirav                    Hi           04:48 PM, 19th Jan                     Nirav                    Yes           04:48 PM, 19th Jan                   Mohammad                   Please allow us a moment to check the details for you.           04:49 PM, 19th Jan                     Nirav                    Can you please call the delivery team to contact me. I have been requesting since yesterday. I am traveling and currently at the airport terminal 2. If they can deliver it before 8 PM today at terminal 2.           04:50 PM, 19th Jan                     Nirav                    I was expecting it yesterday but somehow it was not delivered yesterday.           04:51 PM, 19th Jan                   Mohammad                   We can see that according to the tracking details our team tried to deliver your order on 18 Jan but unfortunately they were unable to deliver your order.           04:53 PM, 19th Jan                   Mohammad                   As per your request we will escalate your issue to the delivery team to deliver your order.           04:53 PM, 19th Jan                     Nirav                    I haven’t received any call from them           04:53 PM, 19th Jan                   Mohammad                   Kindly share with us your current address so that we can do the needful           04:54 PM, 19th Jan                     Nirav                    Please inform them to contact me on my following no: 00971 581492766           04:55 PM, 19th Jan                     Nirav                    I am currently at Airport Terminal 2           04:55 PM, 19th Jan                     Nirav                    https://maps.google.com/maps?q=25.267580032348633,55.35491943359375           04:55 PM, 19th Jan                   Mohammad                   Thank you for sharing the contact number and location. We will escalate the same to the delivery team to deliver your order as earliest as possible.           04:56 PM, 19th Jan                   Mohammad                   Is there anything else I can assist you with?           04:56 PM, 19th Jan                     Nirav                    Please inform them if they can deliver it here before 8:30 PM today           04:56 PM, 19th Jan                     Nirav                    No, nothing. Thanks           04:56 PM, 19th Jan                   Mohammad                   We cannot assure you about the delivery time but try to deliver your order at earliest.           04:57 PM, 19th Jan                     Nirav                    I understand. Let’s hope they can deliver it           04:59 PM, 19th Jan                   Mohammad                   Is there anything else I can assist you with?           05:00 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:02 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606435