Subject: Ticket Assigned - Conversation with Rohaina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 11:55:29 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rohaina Rohaina                    Hi           03:36 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:36 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:36 PM, 19th Jan                     Rohaina                    1           03:36 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello Rohaina , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:36 PM, 19th Jan                     Rohaina                    Other           03:36 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hi Rohaina , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:36 PM, 19th Jan                     Rohaina                    5           03:36 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:37 PM, 19th Jan                   Mohammad                   Hi Rohaina, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           03:38 PM, 19th Jan                     Rohaina                    HI           03:39 PM, 19th Jan                     Rohaina                    I would like to ask why I cannot use any coupon codes           03:39 PM, 19th Jan                     Rohaina                    everytime I put it says for lifestyle for max or for centrepoint.. Even I order on apps of centrepoint           03:40 PM, 19th Jan                   Mohammad                   We are sorry to hear that you are facing the issue while applying coupon codes.           03:40 PM, 19th Jan                   Mohammad                   Could you please share with us the screenshot of the error.           03:41 PM, 19th Jan                     Rohaina                    right now you have code on the app ss50 for 350 purchase but I put it and again it says its for centrepoint only.. I try to order watch for gift           03:41 PM, 19th Jan                     Rohaina                             03:44 PM, 19th Jan                     Rohaina                    That one           03:44 PM, 19th Jan                     Rohaina                    Watches from centrepoint right?           03:44 PM, 19th Jan                   Mohammad                   Please allow us a moment to check the issue.           03:44 PM, 19th Jan                   Mohammad                   Sorry for the late response.           03:49 PM, 19th Jan                     Rohaina                    its ok           03:49 PM, 19th Jan                   Mohammad                   We checked and found the same issue on the website therefore we are now going to escalate this issue to the technical team.           03:50 PM, 19th Jan                     Rohaina                    Ok           03:50 PM, 19th Jan                     Rohaina                    so what will happen?           03:50 PM, 19th Jan                   Mohammad                   We request you to kindly provide us your email id           03:50 PM, 19th Jan                     Rohaina                    [email-masked]           03:50 PM, 19th Jan                   Mohammad                   As we will get any update on your issue will inform you the same over the email           03:51 PM, 19th Jan                   Mohammad                   Thank you for sharing the email id.           03:51 PM, 19th Jan                   Mohammad                   Is there anything else I can assist you with?           03:51 PM, 19th Jan                     Rohaina                    so how long it will take?           03:52 PM, 19th Jan                     Rohaina                    maybe promo will finish           03:52 PM, 19th Jan                   Mohammad                   We cannot assure you the timings but will try to resolve your issue as earliest as possible.           03:53 PM, 19th Jan                     Rohaina                    Ok.. Thank you           03:53 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:53 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606137