Subject: Ticket Assigned - Conversation with Fay
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 10:54:02 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fay Fay                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  fay Bot:  Hi fay, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4711179420 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 20/01/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97466820206            02:31 PM, 19th Jan                   Mohammad                   Hi Fay, Good Afternoon, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           02:33 PM, 19th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 4711179420           02:34 PM, 19th Jan                   Mohammad                   We checked and found that you placed the order on Jan 19, 2023.           02:35 PM, 19th Jan                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           02:36 PM, 19th Jan                     Fay                    Khalid           02:36 PM, 19th Jan                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           02:36 PM, 19th Jan                     Fay                    Can i coolect my order today from the allocated store           02:36 PM, 19th Jan                     Fay                    If i cannot then can u pls cancel the order?           02:37 PM, 19th Jan                     Fay                    I need the order today, the order confirmation after i made the payment said it’s tomorrow           02:37 PM, 19th Jan                     Fay                    Can i pls check           02:37 PM, 19th Jan                     Fay                    *u           02:37 PM, 19th Jan                   Mohammad                   We check and found as pert the order details that the expected collection date of your order is 20-01-2023           02:38 PM, 19th Jan                   Mohammad                   Do you still want us to cancel your order?           02:39 PM, 19th Jan                     Fay                    If i cant get it today, no point having it tomorrow           02:41 PM, 19th Jan                     Fay                    Cant youll arrange it to collect today? I would hv put it for delivery if its not urgent           02:41 PM, 19th Jan                     Fay                    I put collection at store since i thought someone can collect it today           02:42 PM, 19th Jan                   Mohammad                   We will forward your request and try to expedite the order processing however we cannot assure you that it will be ready for collection today only. We will try our best to make it available at the earliest.           02:45 PM, 19th Jan                     Fay                    Can u check? If not possible then pls cancel the order and refund the cash           02:45 PM, 19th Jan                   Mohammad                   As we already told you we will try our best to make it available at the earliest by expedite it to the relevant team.           02:46 PM, 19th Jan                   Mohammad                   We are sorry to inform you that we cannot assure you to make it available to collect today only.           02:48 PM, 19th Jan                   Mohammad                   Is there anything else I can assist you with?           02:50 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:53 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5605854