Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 10:33:17 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hi           02:20 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:20 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:20 PM, 19th Jan                     ?                    1           02:20 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:20 PM, 19th Jan                     ?                    1           02:20 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:20 PM, 19th Jan                     ?                    9411068610           02:21 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            02:21 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:21 PM, 19th Jan                     ?                    I would like to know if I can collect it today itself           02:21 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:21 PM, 19th Jan                     ?                    2           02:21 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:21 PM, 19th Jan                     ?                    1           02:21 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:21 PM, 19th Jan                     ?                    [email-masked]           02:21 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:21 PM, 19th Jan                   Mohammad                   Dear Customer, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           02:23 PM, 19th Jan                     ?                    Hi Khalid           02:24 PM, 19th Jan                   Mohammad                   We can see that you are contacting us regarding the order number 9411068610           02:24 PM, 19th Jan                     ?                    I would like to know if my order no 9411068610 is ready for collection           02:24 PM, 19th Jan                     ?                    Yes pls           02:24 PM, 19th Jan                   Mohammad                   Thank you for the confirmation.           02:24 PM, 19th Jan                     ?                    Can I collect it tudaybjtswlf           02:24 PM, 19th Jan                     ?                    Today itself *           02:24 PM, 19th Jan                   Mohammad                   Please allow me a moment to check the details for you.           02:24 PM, 19th Jan                     ?                    Yes pls           02:25 PM, 19th Jan                   Mohammad                   We see that you have placed your order on Jan 18, 2023.           02:27 PM, 19th Jan                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           02:27 PM, 19th Jan                     ?                    Yes           02:27 PM, 19th Jan                     ?                    But it was there that I can pick up today           02:27 PM, 19th Jan                     ?                    Hence I placed the order           02:27 PM, 19th Jan                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           02:27 PM, 19th Jan                     ?                    Traveling tomorrow           02:27 PM, 19th Jan                     ?                    Can you pls Expediate this so I can collect today itself           02:28 PM, 19th Jan                   Mohammad                   We would like to inform you that we will now escalate this issue to the relevant team to expedite the delivery of your order.           02:29 PM, 19th Jan                     ?                    Pls would be great           02:29 PM, 19th Jan                   Mohammad                   We request you to kindly allow us some time so that we can do the needfull           02:29 PM, 19th Jan                     ?                    Sure           02:30 PM, 19th Jan                     ?                    Could you pls update on this as           02:30 PM, 19th Jan                   Mohammad                   We will update you over this email [email-masked], once we will get any update.           02:31 PM, 19th Jan                   Mohammad                   Is there anything else I can assist you with?           02:31 PM, 19th Jan                     ?                    No that’s about it           02:32 PM, 19th Jan                     ?                    Thanks           02:32 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:32 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5605766