Subject: Ticket Assigned - Conversation with El
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 10:26:41 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with El El                    2           01:59 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:59 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello El , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:59 PM, 19th Jan                     El                    3           01:59 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            01:59 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:59 PM, 19th Jan                     El                    2           01:59 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:59 PM, 19th Jan                     El                    1           01:59 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:59 PM, 19th Jan                     El                    [email-masked]           01:59 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:59 PM, 19th Jan                     El                    From this order           02:01 PM, 19th Jan                     El                    There are two items in my delivery which will not show in my returns           02:01 PM, 19th Jan                     El                    These two items are in my order history yet when I click to return items they both do not show up           02:02 PM, 19th Jan                     El                    I have successfully initiated the return request for other items but do not know how to return these if it is not allowing me to           02:02 PM, 19th Jan                   Mohammad                   Hi El, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           02:05 PM, 19th Jan                   Mohammad                   We can see that you are contacting us regarding the return process.           02:06 PM, 19th Jan                     El                    Hello, yes correct           02:08 PM, 19th Jan                   Mohammad                   We check and found that you want to to return these two items in your order 1)Printed Maxi Dress with Puff Sleeves and Tie-Up Detail and 2) All-Over Print Collared Maxi Dress with Tie-Up Belt and Pleats. But you are not able to create a return request for these two items.           02:10 PM, 19th Jan                   Mohammad                   We request you to kindly share with us the reason for returning these two items so that we can create a return request on behalf of you.           02:11 PM, 19th Jan                     El                    I have reordered different sizes in another order           02:12 PM, 19th Jan                   Mohammad                   As per your information the size of these two item are not what you expected.           02:13 PM, 19th Jan                     El                    Correct, just not suitable in the fit           02:13 PM, 19th Jan                   Mohammad                   Thank you for the confirmation. Please allow me a moment to create the return request for you.           02:16 PM, 19th Jan                   Mohammad                   Thank you for your time. We would like to inform you that we have created a return request for you. The tracking id for your return is RP011923001986           02:21 PM, 19th Jan                   Mohammad                   You can track your return through this link https://rb.gy/j2ml9p           02:22 PM, 19th Jan                   Mohammad                   Here's how long it will take: 1. 3 - 5 business days to receive your returned items. 2. 2 business days to perform a quality check and issue a refund. 3. Your bank or card issuer may take an additional 7 - 14 business days to process the transaction.           02:23 PM, 19th Jan                   Mohammad                   Is there anything else I can assist you with?           02:23 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:26 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5605739