Subject: Ticket Assigned - Conversation with Malditah Aquh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 10:04:12 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Malditah Aquh Malditah Aquh                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi malditah aquh, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410765823 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC011623003891     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:39 PM, 19th Jan                     Malditah Aquh                    Kindly update my order still i didnt receive any message in whats app           01:39 PM, 19th Jan                     Malditah Aquh                    0602513538 villa 3 st 204 al khawaneej 2 location           01:39 PM, 19th Jan                     Malditah Aquh                    If he didnt deliver today cancel my order thanks           01:40 PM, 19th Jan                   Mohammad                   Hi Malditah, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           01:40 PM, 19th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9410765823           01:40 PM, 19th Jan                   Mohammad                   We would like to inform you that we have checked and found our delivery partner tried to deliver your order but your contact number turned out to be wrong.           01:42 PM, 19th Jan                   Mohammad                   We request you to kindly confirm us if this is your correct contact number : +971502513538           01:42 PM, 19th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:45 PM, 19th Jan                     Malditah Aquh                    Yes as i told send message thru whats app           01:46 PM, 19th Jan                     Malditah Aquh                    It its the 4th time i make update if he diddnt deliver today khallas cancel it           01:46 PM, 19th Jan                     Malditah Aquh                    They cant call me because number not functioning how many times i explain here           01:47 PM, 19th Jan                     Malditah Aquh                    Send message thru whats app khallas           01:47 PM, 19th Jan                     Malditah Aquh                    He dont know how to send message in whats app           01:47 PM, 19th Jan                     Malditah Aquh                    How he will reach me           01:48 PM, 19th Jan                     Malditah Aquh                    Or he dont have whats app application!!!!           01:48 PM, 19th Jan                   Mohammad                   Thank you for the clarification. Kindly note that we will now escalate this issue to the courier team to deliver your order as soon as possible.           01:48 PM, 19th Jan                     Malditah Aquh                    Its easy how to locate my location if he is a delivery man he should send message thru whats app           01:48 PM, 19th Jan                     Malditah Aquh                    Khalas as soon as possible always your talking about           01:48 PM, 19th Jan                     Malditah Aquh                    We are old to say that always           01:49 PM, 19th Jan                   Mohammad                   We are truly sorry for the inconvenience caused to you. Kindly allow us some time to do the needful to resolve your issue.           01:49 PM, 19th Jan                     Malditah Aquh                    Dis appointed kind of delivery           01:49 PM, 19th Jan                     Malditah Aquh                    No need thanks cancel that           01:49 PM, 19th Jan                   Mohammad                   We would like to inform you that we are unable to cancel your delivery at this time as it is already with the courier. We request you to kindly allow us some time to deliver your order.           01:54 PM, 19th Jan                   Mohammad                   Is there anything else I can assist you with?           02:01 PM, 19th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:03 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5605645