Subject: New Reply Received - Re: Your order number 9411035310 is ready for collection
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 08:48:22 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: Your order number 9411035310 is ready for collection  Ticket comment <div dir="auto">They said they are delivery at home. <div dir="auto">Why don,t delivery?  What happed?  </div>
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<div>On Thu, 19 Jan 2023, 12:19 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Tawhid,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.</div>
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<div dir="ltr">As you already aware about your order : 9411035310 that it is ready for pickup. We would like to inform you, kindly make sure to have your Emirates ID or Passport, during the pickup. <br> <br>Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process. <br><br>The order will wait there for 14 days from the time you received message informing you, your order is ready for collection.<br> <br>Feel free to reach out to us if you need any further assistance. <br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5604905