Subject: Note Added - [#5569481] RE: ﻿Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 06:00:33 +0000

Hi ,    Nikhil Mathew added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5569481    Subject:  RE: Sorry, your order was not processed    Requester: Riyaz.ahamed    Note Content:   <span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Dear Centrepoint Team,</span><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">
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<span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.</span><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">
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<span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Code: 091-368L-75Y1-15TH-W7|Start Date: 19.01.2023 00:00:01|End Date: 19.04.2023 23:59:59</span><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">
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<span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Type: Serial Voucher|Concept: CENTREPOINT|Territory: UAE|Checkout Site: N/A</span><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">
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<span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Value: 76.5 AED|Minimum Threshold Value: 77.5 AED|Maximum Discount:</span> <span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)"> N/A|Combinable with other vouchers: TRUE</span><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">
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<span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1</span><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">
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<span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A </span><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">
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<div>Thanks and Regards</div>
<div>Nikhil Mathew</div>
<div>E-Commerce Content Merchandiser</div>
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<div>On 18 Jan 2023, at 7:35 PM, Centrepoint &lt;[email-masked]&gt; wrote:
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<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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Hi Team,<br>
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We request you to please create a voucher with the below details:<br>
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Order number: 9409691092<br>
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Voucher Value: 76.5 AED<br>
Concept: Centrepoint<br>
Validity: 3 month<br>
TH Value: 77.5 AED<br>
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Thank you for your help!</div>
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<div dir="ltr">Regards,</div>
<div dir="ltr">Mohammad Khalid</div>
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<blockquote class="freshdesk_quote">On Wed, 18 Jan at 5:54 PM <span class="separator">
, Nikhil Mathew &lt;[email-masked]&gt; wrote:
<div>Dear Centrepoint Team, </div>
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<div>We are unable to find any record of the RV Code : <span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>94072623763955426071</span>
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<div><font><span style="font-size: 14px">Kindly let us know if we can create a serial voucher for this amount instead</span></font></div>
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<div>Thanks and Regards</div>
<div>Nikhil Mathew</div>
<div>E-Commerce Content Merchandiser</div>
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<div>On 18 Jan 2023, at 5:33 PM, Centrepoint &lt;[email-masked]&gt; wrote:
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<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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Dear Team,</div>
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Kindly update us on the following issue.<br>
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Regarding the following concern we have confirmed the voucher code with the cx and he shared with us the image of the voucher. Please find the attachment and assist  accordingly. <br>
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We kindly ask you to re-activate the following voucher as the customer used it in his order which has not been processed successfully and it can't be redeemed any more.<br>
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Order ID: 9409691092<br>
RV Code: 94072623763955426071<br>
Voucher Amount: 76.5 AED</div>
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Regards,<br>
Mohammad Khalid</div>
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<blockquote class="freshdesk_quote">On Tue, 17 Jan at 3:45 PM <span class="separator">
, Centrepoint &lt;[email-masked]&gt; wrote:
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<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">
Dear Team,</div>
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<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">
Regarding the following concern we have confirmed the voucher code with the cx and he shared with us the image of the voucher. Please find the attachment and assist  accordingly. <br>
<br>
We kindly ask you to re-activate the following voucher as the customer used it in his order which has not been processed successfully and it can't be redeemed any more.<br>
<br>
Order ID: 9409691092<br>
RV Code: 94072623763955426071<br>
Voucher Amount: 76.5 AED</div>
<div dir="ltr">Regards,</div>
<div dir="ltr">Mohammad Khalid</div>
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<blockquote class="freshdesk_quote">On Tue, 10 Jan at 11:59 AM <span class="separator">
, Nikhil Mathew &lt;[email-masked]&gt; wrote:
<div>Dear Centrepoint Team, </div>
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<div>Please check if the given voucher code is correct,</div>
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<div><span style="caret-color: rgb(0, 0, 0); font-family: -apple-system; font-size: 14px">RV Code: 94072623763955426071 does not seem to exist </span></div>
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<div>Thanks and Regards</div>
<div>Nikhil Mathew</div>
<div>E-Commerce Content Merchandiser</div>
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<span id="cid:[email-masked]">&lt;CREDIT NOTE.pdf&gt;</span>
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