Subject: New Reply Received - ASSISTANCE
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 09:21:11 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  ASSISTANCE  Ticket comment <div dir="ltr"> Hello,<div><br></div>
<div>I will avail option 3 and return to the nearest Max branch near me. What is the process to do so.</div>
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<div>On Wed, Jan 18, 2023 at 12:27 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<font style="vertical-align:inherit"><font style="vertical-align:inherit">Hi Dominique,</font></font><br><br>Thank you for contacting us.<br><br>Please accept our full apologies for the inconvenience caused.<br><br>Please note that replacement options are not currently available for Max products. Products can be returned within 14 days through one of the following options:<br>1- You can contact the customer support team at (800-629823) to book an appointment to receive the product to be returned.<br>2- You can also book an appointment to receive the returned product online by logging in to your account, going to the order history, then clicking on “order number” from this page <a href="https://www.maxfashion.com/ae/en/" rel="noreferrer" target="_blank">https://www.maxfashion.com/ae/en/</a>, and choosing the products that you want to return.<br>3- You can visit the nearest Max branch and return the product to the branch.</div>
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<div dir="ltr">If you wish us to create a return request on behalf of you, kindly share with us the item name and reason for return so that we can assist you accordingly.<br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Do not hesitate to contact us if you have any other inquiries.</font></font><br><br>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Max </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5600953