Subject: Note Added - [#5590737] Defective product
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 07:28:24 +0000

Hi ,    Deepak Kumar Shah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5590737    Subject:  Defective product   Requester: Niki    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Ravi,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Kindly send Home Delivery team to customer  site with POP metal clip.</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'><img width="137" height="52" style="width:1.425in;height:.5416in" id="x_image002.png_x0040_01D6F3E7.B544FAC0" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTY3MzUxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8WbfmIe3DgHJk2FQJK-y1PI4yQ9Cn9tWMobmkBNmHCI" data-id="2044009673515"></span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Regards,</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Deepak Sha</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Department Manager NF</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|Level-24 Landmark Tower</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>,
</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>Dubai Marina, U.A.E| P.O. Box 25030</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#C00000;background:white'>Board:
</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black;background:white'>+97145175454</span><b><span lang="EN-GB" style="color:black">|</span></b><b><span lang="EN-GB" style="color:#C00000">Mobile</span></b><span lang="EN-GB" style="color:black">
 +971559677896</span><span lang="EN-US"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636934468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=IAYe2p582oyxiGoTlMIiRDwLGPav7XvO%2FXZssiCas1k%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#0563C1">www.babyshopstores.com</span></a> I <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636944426%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=F6q7CUM8qyIh7iD8hXgo003ryO85myVLMq0ig8%2B7i2s%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#0563C1">www.landmarkgroup.com</span></a></span>
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<div>From:<span lang="EN-US"> Ravi Sankar Podiyattillam &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 18 January 2023 9:26 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Deepak Kumar Shah &lt;[email-masked]&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Saravana Ganapathy &lt;[email-masked]&gt;; Peter Dsouza &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5590737] - Defective product</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Deepak</span></div>
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<div class="MsoNormal"><span lang="EN-US">As discussed, we don’t have any team for sending to customer site and repair.
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<div class="MsoNormal"><span lang="EN-US">So for any repair, you may request to send the same to warehouse. So that we can repair and sent back to store</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 17, 2023 3:00 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5590737] - Defective product</span>
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<div class="MsoNormal">Hi <a id="OWAAM6A22434E24BB41D2B8965E0E478497EE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>,</div>
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<div class="MsoNormal">Have internally discussed this with Deepak. As per our understanding this seems to be assembly issue, pop up lock is gone in or stuck.</div>
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<div class="MsoNormal">Can we send someone from our team to customers place to resolve it. Its better if we send with replacement item so that it can be replaced in case it’s not assembly issue.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Ankur</div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 17 January 2023 12:14 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sureshkumar Veerasamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Chaitali Gala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; MD MerajAli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5590737] - Defective product</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Ankkur/Deepak</span></div>
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<div class="MsoNormal"><span lang="EN-US">Going forward any replacement/repair of the items against warranty/Supplier Quality issue should be approved by you/Deepak. After that only we will replace the same.
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<div class="MsoNormal"><span lang="EN-US">So requesting you to please algin the Babyshop CS team and update accordingly.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Sunil in reading : Once approved by Ankkur only, we need to replace the same, and on monthly basis we need to send the report of replacement to Ankkur with Remarks(Warranty replace/Damage)</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 17, 2023 12:03 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5590737] - Defective product</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Is there any further update on the following concern?<br>
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With reference to <br>
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Order ID: 9410505491<br>
Item ID: 164434223 - Joie Mimzy Snacker High Chair<br>
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The customer has contacted us that he received a defective item. PFA for the damaged item. Front locks are not coming out however back is absolute fine<br>
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Kindly check and do the needful.<br>
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Thank You,<br>
Babyshop Support Team.</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 16 Jan at 9:00 AM
<span class="separator">, Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Ankkur</span><span lang="EN-US"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Pls approve to replace the same</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 15, 2023 8:26 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5590737] - Defective product</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi team,<br>
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Problem statement:<br>
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Order ID: 9410505491<br>
Item ID: 164434223 - Joie Mimzy Snacker High Chair<br>
<br>
The customer has contacted us that he received a defective item. PFA for the damaged item.
<strong><span style='font-family:"Segoe UI",sans-serif'>Front locks are not coming out however back is absolute fine</span></strong><br>
<br>
Kindly check and do the needful.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Babyshop </span>Support Team.</span></div>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5590737:1125156</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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