Subject: Ticket Assigned - Conversation with EL?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 16:32:15 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with EL? EL?                    Hi           08:07 PM, 17th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:07 PM, 17th Jan                    Centrepoint KW whatsapp bot                    Hello EL? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:07 PM, 17th Jan                     EL?                    2           08:08 PM, 17th Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:08 PM, 17th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:08 PM, 17th Jan                     EL?                    2           08:08 PM, 17th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:08 PM, 17th Jan                     EL?                    1           08:08 PM, 17th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           08:08 PM, 17th Jan                     EL?                    [email-masked]           08:08 PM, 17th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:08 PM, 17th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           08:13 PM, 17th Jan                   Mohammad                   We can see that you are contacting us regarding the return process.           08:13 PM, 17th Jan                   Mohammad                   We would like to inform you that you can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           08:15 PM, 17th Jan                   Mohammad                   You can now drop off your return to any Centrepoint store across the Kuwait.           08:16 PM, 17th Jan                   Mohammad                   You can visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the Kuwait.           08:17 PM, 17th Jan                   Mohammad                   Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           08:17 PM, 17th Jan                   Mohammad                   Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           08:17 PM, 17th Jan                   Mohammad                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           08:18 PM, 17th Jan                   Mohammad                   We request you to please check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:19 PM, 17th Jan                     EL?                    Can i exchange it in the store?           08:19 PM, 17th Jan                   Mohammad                   We sincerely apologize however, we do not have an exchange option available at this time.           08:20 PM, 17th Jan                   Mohammad                   Is there anything else I can assist you with?           08:20 PM, 17th Jan                     EL?                    U mean i cannot do exchange?           08:20 PM, 17th Jan                   Mohammad                   Yes you cannot exchange your item.           08:20 PM, 17th Jan                   Mohammad                   But you can return your item and can get the refund for the same.           08:21 PM, 17th Jan                     EL?                    Bit this is your fault you  deliver a defect item           08:21 PM, 17th Jan                   Mohammad                   We sincerely apologize for the damaged item you received.           08:21 PM, 17th Jan                     EL?                    I need to exchange with another shoes           08:21 PM, 17th Jan                     EL?                    If not please return tge money immediately as i pay knet.           08:22 PM, 17th Jan                   Mohammad                   Could you please share with us the image of the item you received as damaged           08:22 PM, 17th Jan                     EL?                             08:22 PM, 17th Jan                     EL?                             08:22 PM, 17th Jan                     EL?                             08:22 PM, 17th Jan                     EL?                    Who will wear a shoes like that?           08:22 PM, 17th Jan                   Mohammad                   We sincerely apologize for the inconvenience caused to you. But as per the policy we will have to create a return request for you as no exchange facility available at this moment.           08:24 PM, 17th Jan                   Mohammad                   Please confirm us if you wish to create us a return request on behalf of you.           08:25 PM, 17th Jan                     EL?                    Why there is no exchange at this moment?           08:25 PM, 17th Jan                   Mohammad                   We sorry to inform you but as per the policy the exchange facility is not available.           08:26 PM, 17th Jan                     EL?                    This not the policy that is written in your policy           08:26 PM, 17th Jan                     EL?                    It is not acceptable           08:26 PM, 17th Jan                   Mohammad                   Thank you for you response. We already informed you that we do not have exchange facility however you can visit any nearest store and return the item, you will be issued credit note for the same and you can purchase new item you wish for at the same store.           08:29 PM, 17th Jan                   Mohammad                   Is there anything else I can assist you with?           08:29 PM, 17th Jan                     EL?                    Fair enough.           08:30 PM, 17th Jan                     EL?                    Thank you           08:30 PM, 17th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:31 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5599655