Subject: Ticket Assigned - Conversation with Muhammad Abdul Basit
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 15:39:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhammad Abdul Basit Muhammad Abdul Basit                    Customer:  Please can you do it fast, as it has been 5 days already. Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi muhammad abdul basit, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410127142 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 16/01/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:20 PM, 17th Jan                   Mohammad                   Hi Muhammad, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           07:23 PM, 17th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9410127142           07:23 PM, 17th Jan                     Muhammad Abdul Basit                    Khalid..I am concern about my order which is still not ready for collection and the status is 'placed' it is not even moved to processing and 5 days are gone passed already           07:24 PM, 17th Jan                     Muhammad Abdul Basit                    Can you help me with that?           07:25 PM, 17th Jan                   Mohammad                   We request you to kindly allow us moment to check the details for you           07:26 PM, 17th Jan                     Muhammad Abdul Basit                    Sure           07:26 PM, 17th Jan                   Mohammad                   Thank you for your patience.           07:30 PM, 17th Jan                   Mohammad                   We are sorry to inform you that we have checked and found that your order is still not ready for pickup. We apologize for the delay.           07:31 PM, 17th Jan                     Muhammad Abdul Basit                    Yeah I can see, when I can expect the pickup?           07:31 PM, 17th Jan                   Mohammad                   Please rest assured that we will forward you query to the relevant team to make it ready for collection as soon as possible           07:32 PM, 17th Jan                     Muhammad Abdul Basit                    As I am available till Friday evening only.           07:32 PM, 17th Jan                     Muhammad Abdul Basit                    I have a flight to catch in late hours of Friday.           07:32 PM, 17th Jan                   Mohammad                   We would like to inform you that will try our best to resolve your issue as earliest as possible           07:34 PM, 17th Jan                   Mohammad                   Is there anything else I can assist you with?           07:34 PM, 17th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:38 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5599408