Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 15:38:12 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I need to know my order when it we’ll arrive no one is answering           06:58 PM, 17th Jan                     User                    8410328872 this my no order           06:58 PM, 17th Jan                   Mohamed                   Hi Fatema, Good Evening, Thank you for contacting Homecentre . My name is Mohamed, I will be happy to assist you           07:03 PM, 17th Jan                     User                    I call 3 times to bring my order no one call me back what wrong           07:05 PM, 17th Jan                   Mohammad                   We are sorry to hear that you did not receive your order till now.           07:06 PM, 17th Jan                   Mohammad                   Could you please provide us the order number or the email id to check the details for you.           07:07 PM, 17th Jan                     User                    your delivery man so bad i need it tody i call him back his not answering me           07:07 PM, 17th Jan                     User                    8410328872 this my order           07:08 PM, 17th Jan                   Mohammad                   Please accept our full apologies for the delivery agent behavior.           07:08 PM, 17th Jan                   Mohammad                   Thank you for sharing the order id.           07:08 PM, 17th Jan                   Mohammad                   Kindly allow us a moment to check the details for you.           07:09 PM, 17th Jan                     User                    ok waitting           07:09 PM, 17th Jan                   Mohammad                   We checked and found that your order 8410328872 has been delivered to you on the date 1/14/23 6:42 PM.           07:11 PM, 17th Jan                   Mohammad                   We request you to kindly check with family members, security guard, neighbors if they received the order           07:11 PM, 17th Jan                     User                    No the other order for furniture today ?           07:11 PM, 17th Jan                     User                    Yes they delivered th kitchen items on 14           07:12 PM, 17th Jan                     User                    but today i have furniture           07:12 PM, 17th Jan                     User                    he called me on 1 pm I couldn’t answer then i call him back on 1.45           07:13 PM, 17th Jan                   Mohammad                   Thank you for the clarification.           07:13 PM, 17th Jan                     User                    he said he left nxt week he come           07:13 PM, 17th Jan                   Mohammad                   We apologize for the late delivery of the furniture item.           07:13 PM, 17th Jan                     User                    so i call for ur shop to check and no one call me back           07:13 PM, 17th Jan                   Mohammad                   Please rest assured that we will now check your order with our courier team and will update you once we will receive any information.           07:14 PM, 17th Jan                     User                    Ur delivery guy didn’t want to come back for the item and i need it fast so his behavior wasnt good           07:14 PM, 17th Jan                     User                    so when i call the call center she tell me hi well call me back and still no calls come           07:15 PM, 17th Jan                     User                    ur delivery first time like this what go wrong ? Always i order they call befor 1 hour to come ferst they check if am home           07:16 PM, 17th Jan                     User                    really not good attitude from him           07:16 PM, 17th Jan                   Mohammad                   We sincerely apologize for the inconvenience caused to you.           07:18 PM, 17th Jan                   Mohammad                   We will update you once we will get any update from the courier team on this email id : [email-masked]           07:19 PM, 17th Jan                   Mohammad                   Kindly confirm us that this is the correct email id           07:19 PM, 17th Jan                     User                    i need to come today plz am pregnant i need the bed today           07:20 PM, 17th Jan                     User                    yes this my email           07:20 PM, 17th Jan                   Mohammad                   Thank you for the confirmation. We will update you soon on your concern over the above mentioned email id.           07:21 PM, 17th Jan                   Mohammad                   Is there anything else I can assist you with?           07:21 PM, 17th Jan                     User                    Yes i need to know what time it well come to deliver           07:22 PM, 17th Jan                     User                    you didnt give me time?           07:22 PM, 17th Jan                   Mohammad                   We regret to irnofm you that we will not be able to inform you the exact time of delivery.           07:26 PM, 17th Jan                     User                    That so bad this is my last time am ordering any thing from you           07:27 PM, 17th Jan                   Mohammad                   As a customer service we can understand your disappointment however please rest assured we will forward your query to the courier team to expedite the delivery.           07:29 PM, 17th Jan                     User                    Ok           07:32 PM, 17th Jan                   Mohammad                   Is there anything else I can assist you with?           07:33 PM, 17th Jan                     User                    No thank u           07:36 PM, 17th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Homecentre.  Have a wonderful day.           07:37 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5599402