Subject: New Reply Received - RE: ﻿Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 11:32:49 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  RE: Sorry, your order was not processed   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:10.0pt">Dear Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Attaching the credit Note for the same.</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Riyaz Ahamed</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">MAX</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">MOB: +971567857097/+971524352454</span></div>
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<div>From:<span style="font-size:10.0pt"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, January 17, 2023 3:22 PM<br>
<b>To:</b> Riyaz Ahamed &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Sorry, your order was not processed</span>
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<b><i><span style="font-size:10.0pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 5569481</span></div>
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<div><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for
 us to help us resolve your query.</span></div>
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<div><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<span lang="AR-SA" style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5569481<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'></span>
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<div><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——<span lang="AR-SA" dir="RTL"></span></span></div>
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<div><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>Mohammad Khalid :
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>Hi Riyaz,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>Thank you for your patience.<br>
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We apologize for the inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>We would like to inform you as per the update received from the relevant team that the voucher code 94072623763955426071 does not seem to exist. We request you to kindly check
 your voucher code and let us know the correct code so that we can assist you accordingly.<br>
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Looking forward to hear from you soon.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
Centrepoint Support Team</span></div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044009586948'>CREDIT NOTE.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5569481