Subject: New Reply Received - Complaint No : 5578181
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 07:56:03 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Complaint No : 5578181  Ticket comment <div dir="auto">Hello.. Since it's been 5 days, and there was no order placed, I placed another order and got the same items.. Can you please cancel that order and refund my money?</div>
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<div>On Tue, 17 Jan 2023, 11:53 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Barolia,</div>
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<div dir="ltr">Thank you for your patience.</div>
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<div dir="ltr">​<br>We apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We are contacting you regarding one of your latest purchase against your amount was deducted. Now it turns out that your amount was captured for the order number 9410048771 successfully. Hence your order was placed and is ready for pickup now at store. </div>
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<div dir="ltr">As per the information the store location is Al Wahda Mall, Hazza Bin Zayed St - Old Airport Rd, and you can collect your order from this location.</div>
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<div dir="ltr">We would like to inform you, kindly make sure to have your Emirates ID or Passport, during the pickup. <br> <br>Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process. <br><br>The order will wait there for 14 days from the time you received message informing you, your order is ready for collection.<br> <br>Feel free to get in touch with us for further assistance.<br>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582472