Subject: New Reply Received - Re: Share your feedback with us
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 06:10:17 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTU2NjAzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-6e_5f3v1MzP9mv-szSwCJdlOjsmXW1RuO2kDmhBAdE" data-id="2044009566030"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTU2NjAzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nxQp3Xm5uBdjpcYE4EyHc7K5RFKNBNSVasotn4FZ8Ic" data-id="2044009566031"><br>
Hi,
<div>I have attached the screenshot of order number and article which i wish to return (embroidered sweatshirt with crew neck)</div>
<div>However i am not able to select it individually, the other article (chevron embossed panelled sweatshirt) which I wish to keep.</div>
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<div>Please guide how can i return one of it only<br>
<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 16 Jan 2023, at 1:30 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Sapna,</div>
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<div><span rel="tempredactor"><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Thank you for getting in touch with us. </span></div>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">​</span><br>
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<span dir="ltr" rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Please be informed that we do not have any exchange facility available with us at the moment. What you can do is simply
 return the item and can get the amount as refund. You can return your item by visiting any nearby store or by placing online return request.</span><br>
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<div><span rel="tempredactor"><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We would be happy to help you. However for us to check and investigate, we would need some more information. </span></div>
<div><span rel="tempredactor"><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">Please provide us with the order number and the item name you wish to return so that we can assist you accordingly.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Looking forward to hearing from you.</span></div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box">
<span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Max </span>Support
 Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5593129