Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 15:47:37 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:09 PM, 16th Jan                     User                    How can i change shukran acc on my profile?           07:10 PM, 16th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Homecentre. My name is Khalid, I will be happy to assist you.           07:12 PM, 16th Jan                     User                    Hello           07:12 PM, 16th Jan                     User                    I would like to un link this shukran acc and to add another one on my profile           07:12 PM, 16th Jan                     User                    how can i do this?           07:13 PM, 16th Jan                   Mohammad                   Could you please share with us your registered email id so that we can check and investigate further.           07:13 PM, 16th Jan
                      User                    [email-masked]           07:14 PM, 16th Jan                   Mohammad                   Thank you for sharing the email id.           07:14 PM, 16th Jan                   Mohammad                   Please allow us a moment to check the details for you.           07:14 PM, 16th Jan                     User                    ok           07:15 PM, 16th Jan                   Mohammad                   We would like to inform you that we have checked and found this shukran card 1400000233803221 is linked with your email id which you shared with us. Kindly confirm us if you want to delink it.           07:17 PM, 16th Jan                     User                    Yes           07:18 PM, 16th Jan                     User                    Confirm           07:18 PM, 16th Jan                     User                    Under which name?           07:18 PM, 16th Jan                     User                    tahani?           07:18 PM
 , 16th Jan                   Mohammad                   We found the account holder name as Dalal Alsmhan           07:19 PM, 16th Jan                     User                    Shukran card name           07:20 PM, 16th Jan                     User                    cause i saw tahani on the shukran card which is linked to my acc           07:21 PM, 16th Jan                   Mohammad                   Could you please share with us the screenshot of the shukran card showing the name of account holder.           07:24 PM, 16th Jan                     User                    Ok           07:26 PM, 16th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           07:29 PM, 16th Jan                     User                             07:29 PM, 16th Jan                     User                    The name showing is for tahani           07:30 PM, 16th Jan                     User                    can u link mine on the
  account please           07:30 PM, 16th Jan                     User                    Which is under my name dalal           07:30 PM, 16th Jan                     User                    Linked to my number           07:30 PM, 16th Jan                     User                    00965 66505616           07:30 PM, 16th Jan                   Mohammad                   Thank you for sharing the details.           07:30 PM, 16th Jan                   Mohammad                   We will delink your previous account from our end which is under the name of tahani and after that you can link your new card.           07:32 PM, 16th Jan                   Mohammad                   Kindly confirm us that we delink your card 1400000233803221 from your email id [email-masked]           07:33 PM, 16th Jan                     User                    ?           07:35 PM, 16th Jan                   Mohammad                   Kindly note that we are going to delink your shukran card 140000
 0233803221 from email id [email-masked]. Once it will be delinked you can link the new shukran card in your account. Kindly confirm us if you want to us to proceed with the delink process.           07:38 PM, 16th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           07:40 PM, 16th Jan                   Mohammad                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           07:44 PM, 16th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Homecentre in case of any unanswered query.           07:46 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5595258