Subject: Ticket Assigned - Conversation with fabithanigel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 12:53:38 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fabithanigel fabithanigel                    1           04:24 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:25 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:25 PM, 16th Jan                     fabithanigel                    1           04:25 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello Fabithanigel , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:25 PM, 16th Jan                     fabithanigel                    3           04:25 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:25 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:25 PM, 16th Jan                     fabithanigel                    2           04:26 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:26 PM, 16th Jan                     fabithanigel                    1           04:26 PM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:26 PM, 16th Jan                     fabithanigel                    [email-masked]           04:26 PM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:26 PM, 16th Jan                   Mohammad                   Hi Fabithanigel, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           04:28 PM, 16th Jan                     fabithanigel                    Hi           04:28 PM, 16th Jan                   Mohammad                   We can see that you are contacting us regarding the refund.           04:28 PM, 16th Jan                     fabithanigel                             04:29 PM, 16th Jan                   Mohammad                   Could you please confirm us that this is the order number against which you need refund.           04:29 PM, 16th Jan                     fabithanigel                    This is my refund credit           04:29 PM, 16th Jan                     fabithanigel                    But I cannot use this for another purchase           04:30 PM, 16th Jan                   Mohammad                   We are sorry to hear that you are unable to place a order with us.           04:30 PM, 16th Jan                     fabithanigel                             04:30 PM, 16th Jan                     fabithanigel                    How can I use my refund credit for the next purchase           04:31 PM, 16th Jan                   Mohammad                   Could you please share with us the error screenshot.           04:31 PM, 16th Jan                     fabithanigel                    This one is the error screenshot           04:32 PM, 16th Jan                     fabithanigel                    This one is my refund balance           04:32 PM, 16th Jan                   Mohammad                   Please allow us a moment to check the details.           04:34 PM, 16th Jan                   Mohammad                   Thank you for sharing the screenshot. We request you to please provide us the screenshot of payment page and confirm if you are getting my credit option on payment page.           04:37 PM, 16th Jan                     fabithanigel                             04:41 PM, 16th Jan                     fabithanigel                    We've refunded AED 38 to your Shukran Pay wallet for order #9410785313. Your available balance is AED 38           04:42 PM, 16th Jan                     fabithanigel                    I got this message           04:42 PM, 16th Jan                     fabithanigel                    But my wallet balance is zero           04:42 PM, 16th Jan                   Mohammad                   Thank you for sharing the details.           04:43 PM, 16th Jan                   Mohammad                   We will now raise your issue to our technical team and once we will get any update will share with you over this email : [email-masked]           04:45 PM, 16th Jan                     fabithanigel                    Ok           04:45 PM, 16th Jan                   Mohammad                   Kindly confirm us that this is your correct email id.           04:46 PM, 16th Jan                     fabithanigel                    Why my credit is not showing in wallet           04:46 PM, 16th Jan                     fabithanigel                    Please contact [email-masked]           04:47 PM, 16th Jan                   Mohammad                   We will forward this issue to the technical team to get it fixed and will update you on the above shared email id.           04:49 PM, 16th Jan                   Mohammad                   Is there anything else I can assist you with?           04:49 PM, 16th Jan                     fabithanigel                    The query cleared           04:50 PM, 16th Jan                     fabithanigel                    Now showing the refund credit and i used it           04:50 PM, 16th Jan                   Mohammad                   Thank you for your confirmation that your issue has been resolved. We hope you enjoyed shopping with us.           04:51 PM, 16th Jan                     fabithanigel                    Yes           04:52 PM, 16th Jan                     fabithanigel                    Thanks           04:52 PM, 16th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:52 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594333