Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 12:48:22 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi cancelled my order yesterday but I don't think it processed           04:26 PM, 16th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Homecentre. My name is Khalid, I will be happy to assist you.           04:32 PM, 16th Jan                   Mohammad                   We can see that you are contacting us regarding the order cancellation update.           04:33 PM, 16th Jan                   Mohammad                   Could you please share with us your order number or email id so that we can assist you further.           04:34 PM, 16th Jan                     User                    8410575034           04:36 PM, 16th Jan                     User                    This is order number thank you           04:36 PM, 16th Jan                   Mohammad                   T
 hank you for sharing the order number.           04:37 PM, 16th Jan                   Mohammad                   Kindly allow us a moment to check the details for you.           04:37 PM, 16th Jan                   Mohammad                   We have checked and we are sorry to inform you that your order is still not cancelled. We will escalate this issue to the relevant team to cancel the order.           04:40 PM, 16th Jan                     User                    Yes please I cancelled it like 4times but somehow it wasn't working           04:41 PM, 16th Jan                   Mohammad                   We request you to kindly allow us sometime to resolve your issue and also share with us your email id so that we will update you once we will receive any information.           04:41 PM, 16th Jan                     User                    [email-masked] thank you           04:42 PM, 16th Jan                   Mohammad                   Thank you for sharing the email id.
            04:42 PM, 16th Jan                   Mohammad                   We will update you on the same email id once we will receive any update from the relevant team.           04:43 PM, 16th Jan                   Mohammad                   Is there anything else I can assist you with?           04:43 PM, 16th Jan                     User                    No nothing thank you!!           04:47 PM, 16th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Homecentre.  Have a wonderful day.           04:47 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594301