Subject: New Reply Received - Order Number : 9408778292 - Wrong Item Delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Jan 2023 09:51:41 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Order Number : 9408778292 - Wrong Item Delivered  Ticket comment <div dir="auto">Dear team,<div dir="auto"><br></div>
<div dir="auto">Yesterday I took the item to return at al ghurair outlet but they refused to take it since there is no tag to this item, the item is in the same condition in which I received, without any barcode or tag, kindly do the needful to arrange the pickup at my saved address of office (oud metha).</div>
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<div dir="auto">Thank you </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 10 Jan, 2023, 7:20 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5557361</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Badri . : </div>
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<div dir="ltr">Hi Ishaquis,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>​We sincerely apologize for the ordeal you endured.<br><br>We would like to inform you that our policy states that incorrect items should be returned to our warehouse for investigation, and we cannot send the item from our end unless you place an order, so please fill out the link as soon as possible to arrange the collection. <br><br>Thank you for shopping with us, and have a great day! Stay Safe!<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5557361