Subject: Note Added - [#5430854] urgent
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 05:01:22 +0000

Hi ,    Ravi Sankar Podiyattillam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5430854    Subject:  urgent   Requester: maram ahmed    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear CS team</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div>From: Christopher Kumar &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, January 12, 2023 6:03 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Ravi Sankar Podiyattillam &lt;[email-masked]&gt;; Bsu Wh Nursery &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5430854] - urgent</div>
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<div class="MsoNormal">Hi below said product is out of stock </div>
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<b>From:</b> Babyshop <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a> <br>
<b>Sent:</b> Thursday, January 12, 2023 5:48 PM<br>
<b>To:</b> Christopher Kumar <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; Ravi Sankar Podiyattillam <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5430854] - urgent</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Is there any further update on the following concern?</span></div>
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Problem statement : Replacement Require<br>
Order Date : Nov 27, 2022<br>
Order ID : 9403035404  UAE<br>
Item : 164358424 Baby Brezza Pro Advanced Baby Formula Dispenser<br>
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Assistance Required : Replacement require as the approval done from the concept head.<br>
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The customer reported that the baby Brezza she purchased from us is only giving her cold and semi-warm milk. <br>
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Kindly provide the assistance if the replacement can be done.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 10 Jan at 4:53 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">++<a id="OWAAM678AB3AD50A9480983B2C438A6A7B116" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Ravi – please do the needful as per attached mail.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ankur</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 10 January 2023 4:42 PM<br>
<b>To:</b> Alexander BabygrowFzc <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Tanvi Sinha
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Ankkur Gupta
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Babyshop
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Jessie Caparas
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Christopher Kumar
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; Mayank Lodha <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; Satwinder Singh <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> RE: [#5430854] - urgent </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM6AF2ACE3BB59432793F0F8677E1FE659" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Christopher Kumar</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Can you please assist?</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAM916AA0FCDA344512B8E5F7D9E82E042C" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a></span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Alexander BabygrowFzc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, January 4, 2023 10:06 AM<br>
<b>To:</b> Tanvi Sinha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Satwinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5430854] - urgent </span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Hi Tanvi,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Sure, will get you the CN for this product ASAP.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif'><a id="OWAAM2FF8DADA44234E44B4884CC44514B7F6" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Arial",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>,
 please issue the customer with a replacement to avoid any further delays for them.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif'>Thank you.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk109830466"><b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#26ACE3'>Alexander Dalziel</span></b>
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</span></b></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="mso-bookmark:_Hlk109830466"><span lang="EN-GB" style='font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif'>[email-masked]</span></span><span style="mso-bookmark:_Hlk109830466"></span></a><span style="mso-bookmark:_Hlk109830466">
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Tanvi Sinha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 2, 2023 1:00 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alexander BabygrowFzc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Satwinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5430854] - urgent </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAMAE68BDF2BF344247A47C1FCD50E4669B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alexander</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please help with this customer escalation.</span></div>
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<span style='font-size:9.0pt;font-family:"Verdana",sans-serif;mso-fareast-language:ZH-TW'>Thanks and Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;mso-fareast-language:ZH-TW'>Tanvi Sinha<br>
Buyer|Babyshop|Landmark Group</span></b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;mso-fareast-language:ZH-TW'><br>
</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;mso-fareast-language:ZH-TW'>25th Floor,
</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif'><a href="https://goo.gl/maps/g3ca7cGWLNQ2" title="Click here to view location in Goggle Maps" rel="noreferrer">Landmark Tower
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<span style='font-size:8.0pt;font-family:"Verdana",sans-serif;mso-fareast-language:ZH-TW'>Dubai Marina, PO Box 25030, Dubai, UAE.<br>
Tel: +9714 517 5506</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:8.0pt;font-family:"Verdana",sans-serif;mso-fareast-language:ZH-TW'>Mob: +971 588918320<br>
E-mail:- <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:8.0pt;font-family:"Verdana",sans-serif;mso-fareast-language:ZH-TW'><a href="http://www.landmarkgroup.com/" rel="noreferrer">www.LandmarkGroup.com</a></span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 2, 2023 12:59 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Tanvi Sinha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Satwinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5430854] - urgent </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM4EA1D8C0AAC3442C8D5F45B5875A88F6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tanvi Sinha</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please assist to close this asap</span></div>
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Ankur</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, 30 December 2022 3:15 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Tanvi Sinha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Satwinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5430854] - urgent </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM0AA1782844714BE983F3AFDF13B705C3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tanvi Sinha</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Can you please assist with the below ASAP.</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, December 30, 2022 3:13 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tanvi Sinha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Satwinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5430854] - urgent </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">++<a id="OWAAM30F3AE3269B04CEE9476E11B54965A8A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tanvi Sinha</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Tanvi,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Nov 27, 2022<br>
Order ID : 9403035404  UAE<br>
Item :     164358424 Baby Brezza Pro Advanced Baby Formula Dispenser<br>
The customer reported that the baby Brezza she purchased from us is only giving her cold and semi-warm milk. 
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Ankur</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, 30 December 2022 2:43 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5430854] - urgent </span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly update.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">zai</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, 28 Dec at 12:57 AM
<span class="separator">, Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Jessie,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Highlighted this to buyers, haven’t heard back yet,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Will check &amp; update in morning.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ankur</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 27 December 2022 11:23 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5430854] - urgent<br>
<b>Importance:</b> High </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM6E321F68AC894E6CA85998F85383A918" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a></span></div>
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<b><span style="font-size:9.0pt;font-family:-apple-system">Jessie Caparas</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:9.0pt;font-family:-apple-system">+971 4 5172087</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:9.0pt;font-family:-apple-system">Landmark Group HQ, Marina, Dubai, UAE.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 25, 2022 12:21 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5430854] - urgent </span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="color:#183247">Hi Team <br>
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Order Date : Nov 27, 2022<br>
Order ID : 9403035404  UAE<br>
Item :     164358424 Baby Brezza Pro Advanced Baby Formula Dispenser<br>
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The customer reported that the baby Brezza she purchased from us is only giving her cold and semi-warm milk. <br>
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Please check and advise us on this<br>
Thank You,<br>
Babyshop Support Team</span> </span></div>
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