Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 22 Apr 2023 08:47:35 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr"></div>
<div dir="ltr">Dear Landmark,</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Please be informed that the product is still unpacked and unused. So is it possible to exchange the item?</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Regards,</div>
<div dir="ltr">Ramlah Farooqi </div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 22 Apr 2023, at 12:35, Landmark Group &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 6124685</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<br>
</div>
<div dir="rtl">عميلنا العزيز,<br>
<br>
تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 6124685<br>
<br>
نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
<br>
نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
<br>
نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div style="">Hi Ramla,</div>
<div style="">
<br>
</div>
<div style="">We apologize for the inconvenience caused.</div>
<div style="">
<br>
</div>
<div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
<div>
<br>
</div>
<div dir="ltr">As per the policy, NYX Professional Make Up Ultimate Shadow Palette products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
<div>
<br>
</div>
<div>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </div>
<div>
<br>
</div>
<div>We thank you for your understanding and cooperation.</div>
<div>
<br>
</div>
<div>Thank You,</div>
<div>Centrepoint Support Team</div>
</div>
</div>
<div></div>
<div>
<br>
</div>
<br>

</div>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6124685