Subject: New Reply Received - Re: Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Apr 2023 12:36:09 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="auto">Thanks Team for you response.</div>
<div dir="auto">I really loved this. Is it possible to order 2 pieces ?</div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 21 Apr 2023 at 13:02 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Hi James,<br><br>Thanks for reaching out to Centrepoint and giving us the opportunity to assist you.<br><br>We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check.<br><br>During the check we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock, we had to cancel the item from the order and refund you to ensure we are not sending any faulty items.<br><br>Please know that we do not want you to experience anything but excellence and this is the reason why we were unable to ship this item to you. Since the warehouse team did the check, they sent you the notification as well to make sure you are aware of each and every thing that is happening with you order.</div>
<div dir="ltr">
<br>We would like to inform you that we have processed the refund for the same and transaction has been void not captured from our end. We would request you to kindly check with your bank regarding the refund.</div>
<div dir="ltr">
<br>Again, we apologies as we were not able to fulfill the order as you would have wished but I will request you to understand that we always have the best intentions for all our customers and want you to have the best experience possible with us.<br><br>Have a great evening! Stay Safe!<br><br>Thank You,<br>Centrepoint Support Team</div>
</div>

	

</div></blockquote>
<span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature">It can't be  "JA_ _S"   without "ME"<br>9892424958</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6121230