Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 10:49:44 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:18 PM, 20th Apr                     User                    order number 4728004533           02:18 PM, 20th Apr                     User                    Can you check out           02:18 PM, 20th Apr                     User                    this order number please           02:18 PM, 20th Apr                     User                    and any orders coming from [email-masked]           02:19 PM, 20th Apr                     User                    hello           02:25 PM, 20th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:32 PM, 20th Apr                     User                    hello           02:32 PM, 20th Apr                     User                    Reena        
    02:32 PM, 20th Apr                     User                    can you check for me please           02:32 PM, 20th Apr                     User                    regarding           02:32 PM, 20th Apr                     User                    duplicate orders           02:32 PM, 20th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:34 PM, 20th Apr                     User                    hello           02:34 PM, 20th Apr                     User                    hello           02:35 PM, 20th Apr                     User                    ?           02:36 PM, 20th Apr                     User                    hello           02:37 PM, 20th Apr                     User                    ?           02:39 PM, 20th Apr                   Reena                   It will just take a moment to check the details for you.           02:41 PM, 20th Apr  
                  Reena                   We'd like to confirm you that order 4728004533 has not been placed successfully as the payment from your credit card used has been unsuccessful.           02:43 PM, 20th Apr                   Reena                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           02:43 PM, 20th Apr                   Reena                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           02:43 PM, 20th Apr                     User                    any other orders           02:43 PM, 20th Apr                     User                    on same           02:43 PM, 20th Apr                     User                    credit card?           02:43 PM, 20th Apr                     User                    that came through?      
      02:44 PM, 20th Apr                     User                    can you double check           02:44 PM, 20th Apr                     User                    i received email confirmation           02:44 PM, 20th Apr                     User                    Your payment is being processed  Hi Nina Jane,  Your payment for order number 4728004533 has not yet been confirmed by your bank. We'll complete your order as soon as it is confirmed and send you an order confirmation.  Please note, it may take up to an hour to process your payment and complete the order.  Thank you for your patience.           02:44 PM, 20th Apr                     User                    just wanna confirm           02:44 PM, 20th Apr                     User                    that nothing has been placed           02:45 PM, 20th Apr                     User                    and no orders are duplicated           02:45 PM, 20th Apr                   Reena                   We would like to inform you 
 that there is no duplicate order           02:45 PM, 20th Apr                   Reena                   Is there anything else I can assist you with?           02:47 PM, 20th Apr                     User                    ok           02:47 PM, 20th Apr                     User                    thanks           02:47 PM, 20th Apr                     User                    nothing else           02:47 PM, 20th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:49 PM, 20th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6130055