Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 09:44:25 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:18 PM, 20th Apr                     User                    Someone here ?           01:29 PM, 20th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:31 PM, 20th Apr                     User                    Good afternoon           01:33 PM, 20th Apr                     User                    I received this « Your order4726743898 is still waiting for you at Centrepoint  Al Shamal Road, Gharaffa. Please bring your govt. issued ID & this SMS to collect it. »           01:33 PM, 20th Apr                     User                    but I already collected my order 3 ago           01:35 PM, 20th Apr                     User                             01:37 PM, 20th Apr                     User                    I’m still waiting for a refund for an item cancelled by you           01:39 PM, 20th Apr                   Reena                   We would like to inform you that we have processed the refund of amount QAR48.14 on 15/4/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:42 PM, 20th Apr                   Reena                   We will forward your query regarding order status to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:43 PM, 20th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           01:43 PM, 20th Apr                   Reena                   Is there anything else I can assist you with?           01:43 PM, 20th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:43 PM, 20th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6129351