Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 08:25:18 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    [email-masked]           12:00 PM, 20th Apr                     User                    Hello, I was assured by your Manager that my order will be cancelled and my amount will be refunded. But again I received the message from you that I was not reachable.           12:00 PM, 20th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           12:06 PM, 20th Apr                   Reena                   We will escalate your order cancellation request to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:16 PM, 20th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           12:16 PM, 20th Apr                   Reena          
          Please allow us some time to do a needful and we will let you know the update on your e-mail id.           12:16 PM, 20th Apr                   Reena                   Is there anything else I can assist you with?           12:16 PM, 20th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:24 PM, 20th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6128592