Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 07:11:47 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    [email-masked]           10:36 AM, 20th Apr                     User                    I am so disappointed as I was expecting the delivery on 17th April as mentioned when I placed the order and until now I haven’t received the delivery nor do I received any message or call that it will be delayed. I called yesterday and logged my complain and the operator said somebody will call me but no one called. I am traveling tomorrow 21st April and I placed the order knowing that it will be delivered before my travel date.   Can you please send the delivery within today. Can someone call me please.   My number is 0558377871           10:36 AM, 20th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:59 AM, 20th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 3 days           11:04 AM, 20th Apr                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.           11:04 AM, 20th Apr                   Reena                   You can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP041623007517 with tracking id FP041623007517           11:04 AM, 20th Apr                   Reena                   We would like to inform you that you will receive a call from our courier agent before he will attempt to deliver your items.           11:05 AM, 20th Apr                   Reena                   However, we will escalate to our concern team to expedite the delivery and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           11:05 AM, 20th Apr                   Reena                   Is there anything else I can assist you with?           11:05 AM, 20th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:11 AM, 20th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6127762