Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 06:10:06 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    [email-masked]           09:59 AM, 20th Apr                     User                    Hi my order No : 8427864631. Please let me know The status           09:59 AM, 20th Apr                   Reena                   Good Morning Dear Customer, Thank you for contacting Centrepoint. This is Reena, How may I assist you today?           10:01 AM, 20th Apr                   Reena                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:8427864631 was not placed successfully.           10:04 AM, 20th Apr                   Reena                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8427864636.           10:05 AM, 20th Apr                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order.           10:05 AM, 20th Apr                   Reena                   You’ll receive an SMS and an email when your order is ready for collection.           10:05 AM, 20th Apr                   Reena                   Is there anything else I can assist you with?           10:05 AM, 20th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:09 AM, 20th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6127359