Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 12:26:21 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           03:57 PM, 19th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           04:04 PM, 19th Apr                   Reena                   We would request you to kindly elaborate your concern           04:06 PM, 19th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           04:11 PM, 19th Apr                   Reena                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           04:13 PM, 19th Apr                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any una
 nswered query.           04:17 PM, 19th Apr                     User                    I bought sandals and the delivery man when he came to deliver it , I didn't carry money because I thought he had a payment machine and he told me that he would come back tomorrow to deliver the sandals and told me that he would come before 3 pm then i called him because he didn't come then he told me he would come between 2 and 4 then I called him because He did not come and told me he would come after intarsia           04:17 PM, 19th Apr                     User                    I am not at home after iftar           04:18 PM, 19th Apr                   Reena                   We would request you to kindly share with us the order id           04:18 PM, 19th Apr                     User                    Delivery must be at a specific time           04:18 PM, 19th Apr                     User                    Not like this           04:18 PM, 19th Apr                     User              
       This is not professional at all           04:19 PM, 19th Apr                     User                    I cancel the order           04:19 PM, 19th Apr                     User                    Although I need it           04:20 PM, 19th Apr                     User                    Okay           04:20 PM, 19th Apr                     User                    9427232537           04:21 PM, 19th Apr                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           04:21 PM, 19th Apr                   Reena                   We will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           04:22 PM, 19th Apr                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your 
 package to get it delivered to you as soon as possible.           04:22 PM, 19th Apr                   Reena                   you can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FC041723005319 with tracking id FC041723005319           04:22 PM, 19th Apr                   Reena                   However, we will escalate to our concern team to expedite the delivery and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           04:23 PM, 19th Apr                   Reena                   Is there anything else I can assist you with?           04:24 PM, 19th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:25 PM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservi
 ce.freshdesk.com/helpdesk/tickets/6119489