Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 12:01:21 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           03:29 PM, 19th Apr                     User                    I didnt got my 62.9 qar           03:29 PM, 19th Apr                     User                    Order I'd #4727451637           03:29 PM, 19th Apr                     User                    It didn't got credited           03:29 PM, 19th Apr                     User                    Hello           03:29 PM, 19th Apr                     User                    Hello           03:33 PM, 19th Apr                     User                    When will I get my refund           03:34 PM, 19th Apr                     User                    Hello           03:34 PM, 19th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:42 PM, 19th Apr                   Reena                   We would like to inform you that for the return request for order No. 4727451637, the return product has been collected from your end.           03:49 PM, 19th Apr                   Reena                   We would like to tell you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           03:49 PM, 19th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your ​my credit account.           03:50 PM, 19th Apr                   Reena                   Is there anything else I can assist you with?           03:50 PM, 19th Apr                     User                    Ok           03:54 PM, 19th Apr                     User                    Can we refund that fund to our bank account           03:54 PM, 19th Apr                     User                    From app credit account           03:54 PM, 19th Apr                   Reena                   We’re sorry, we won’t be able to offer you a cash refund or a bank transfer. You'll receive a refund to My Credit in your account, while guest users will get a Return Voucher.           03:58 PM, 19th Apr                   Reena                   Is there anything else I can assist you with?           03:58 PM, 19th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:59 PM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6119206