Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 11:40:46 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Can I return my order at u r outlet           02:23 PM, 19th Apr                     User                    I suppose to take other item from branch           02:23 PM, 19th Apr                     User                    can I ?           02:24 PM, 19th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:15 PM, 19th Apr                   Reena                   We would request you to kindly share with us the order id           03:18 PM, 19th Apr                     User                    8427060527           03:24 PM, 19th Apr                     User                    Hi Reena good afternoon noon           03:24 PM, 19th Apr                     User                    Yesterday driver came to took           03:26 PM, 19th Apr                     User                    but I was not available I want to buy from branch can I go there replace with this item           03:26 PM, 19th Apr                   Reena                   It will just take a moment to check the details for you.           03:32 PM, 19th Apr                     User                    Sure           03:32 PM, 19th Apr                   Reena                   You can return your Splash/Centrepoint product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           03:33 PM, 19th Apr                   Reena                   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint  store in the Kuwait.           03:34 PM, 19th Apr                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           03:34 PM, 19th Apr                   Reena                   - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           03:34 PM, 19th Apr                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           03:34 PM, 19th Apr                     User                    I dnt have that original shipping wrap           03:35 PM, 19th Apr                     User                    only short and price tag and that cover           03:35 PM, 19th Apr                   Reena                   We would like to inform you that you can pack the item in normal packaging with price tag,           03:37 PM, 19th Apr                   Reena                   Is there anything else I can assist you with?           03:37 PM, 19th Apr                     User                    Thank u reena           03:38 PM, 19th Apr                     User                    appreciate           03:38 PM, 19th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:40 PM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6118998