Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 11:31:21 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi please let me know wer is my package ?           02:26 PM, 19th Apr                     User                    Order No : 9427170140           02:26 PM, 19th Apr                     User                    This has been taking so long to deliver , since the order date           02:29 PM, 19th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           03:16 PM, 19th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           03:25 PM, 19th Apr                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon
  as possible.           03:25 PM, 19th Apr                   Reena                   You can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP041723003712 with tracking id FP041723003712           03:26 PM, 19th Apr                   Reena                   However, we will escalate to our concern team to expedite the delivery and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           03:26 PM, 19th Apr                   Reena                   Is there anything else I can assist you with?           03:26 PM, 19th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           03:30 PM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6118904