Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 11:10:22 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    There is an order I have paid for which is not successfully processed. Kindly help           02:40 PM, 19th Apr                     User                    Sorry, Order 8427787818 was not processed successfully. Please try again or use Cash on Delivery           02:40 PM, 19th Apr                     User                    Hello ?           02:44 PM, 19th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Homecentre. This is Reena, I will be happy to assist you.           02:57 PM, 19th Apr                   Reena                   We'd like to confirm you that order 8427787818 has not been placed successfully as the payment from your credit card used has been unsuccessful.           03:05 PM, 19th Apr                   Reena                   Please note that the transaction has 
 only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           03:05 PM, 19th Apr                   Reena                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           03:06 PM, 19th Apr                   Reena                   We would like to inform you that your another order id 8427789269 has been placed successfully           03:06 PM, 19th Apr                   Reena                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:06 PM, 19th Apr                   Reena                   Is there anything else I can assist you with?           03:06 PM, 19th Apr                     User                    No thank you , appreciate it           03:07 PM, 19th Apr                   Reena                  
  It was a pleasure to assist you. Thank you for shopping with Homecentre.   Have a wonderful day.           03:09 PM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6118648